Model Thalia Heffernan fears that touched-up photos posted on line by social media 'influencers' could be damaging to mental health. The 23-year-old Dubliner described it as a breath of fresh air to see the issue being highlighted. "It's good that people are finally talking about it because social media … Read …

Children as young as 11 are so addicted to social media that they log on after midnight every night, research has found. MPs and leading charities warned that almost two thirds of young people had fallen victim to cyber bullying but admitted they would not tell their parents if they …

Kids in almost every Dundee school are being targeted by perverts on social media, according to a senior police officer. Sergeant Lesley Mann says that the issue is “rife” in the city, with predators sending seedy messages to children — some as young as eight — over Facebook, Snapchat, Houseparty … …

For in-housing assignments, AI helps clients select vendors and implement their marketing and programmatic stacks. While often referred to as a digital agency, AI doesn't offer media buying as a service. However, working in the customer experience realm, it often integrates programmatic into projects. Read More

How can chatbots improve the user experience in ecommerce? This infographic looks at how AI can help customer service agents focus on more complicated tasks. Chatbots are artificially intelligent tools capable of engaging multiple users for communicating basic information. Their importance in … Read More

Soul Machines “real life” digital humans enable an incredibly personalized customer experience in combination with the delivery of specialized knowledge that can augment and enrich the user experience for Artificial Intelligence (AI) platforms. The University of Auckland spinout company is built on their … Read More

Polystar, a leading supplier of Customer Experience Management, Service Assurance and Network Monitoring solutions for the telecom industry today announced that NOS, a leading multi-service operator in Portugal, has selected its KALIX, OSIX and JUPITER solutions to enable comprehensive … Read More

Are healthcare consumers happy with the replacement of human agents with virtual agents? Apparently not, according to new research. Twenty four percent of patients have accessed customer service support over the past year with their healthcare provider, according to research by NTT DATA Services … Read More

Currently, there are 2 ways for customers to check their VAS subscriptions and charges. First is by sending HELP or CHECK to the 4-digit access number where they received the message from, and second, through Globe customer service representatives who are able to view such transactions. Read More

How can chatbots improve the user experience in ecommerce? This infographic looks at how AI can help customer service agents focus on more complicated tasks. Chatbots are artificially intelligent tools capable of engaging multiple users for communicating basic information. Their importance in … Read More