Quietly, a company called KaiOS, built on a fork of Firefox OS, launched a new version of the OS built specifically for feature phones, and today at MWC in Barcelona the company announced a new wave of milestones around the effort that includes access to apps from Facebook, Twitter and …

The US-based company with expansion center in Ilocos provides business process outsourcing services ranging from customer acquisition and sales, customer care and support, logistics and fulfillment, to social customer relations management, among others. For Bitancor, the hiring of full time customer … Read More

BEIJING – China's plan for President Xi Jinping to remain in office indefinitely has sparked social media opposition, drawing comparisons to North Korea's ruling dynasty and charges of creating a dictator by a Hong Kong pro-democracy activist. The social media reaction late on Sunday quickly saw … Read More

Subsequent Chinese-language reports in state-run media mentioned the proposal as part of a series of planned amendments. As of Monday, the 2013 Pooh posting wasn't visible on Disney's Weibo feed. The company declined to comment. Weibo censors have swung into action and by Monday, search … Read More

You've surely seen on Twitter, Facebook, or even on Instagram in the last couple days some of your friends, and or celebrities talking about and posting stuff relating to a new social media network called, 'Vero'. It's actually been around for a couple years but just recently its started to …

… it adds, many companies have launched innovative products, services and solutions. The use of advanced technologies – which include cloud, platforms, Internet of things, AI, machine learning, blockchain and application programming interfaces – impact company operations and customer experience, … Read More

By workforce experience, Averbook is referring to the idea that the experience of employees at work, from the moment they join to the moment they leave the company, is important in the same way that the customer experience is important. Employees are not interested in a new module, or care …

Our hyper-connected society has created a demand for the best service experience as a prerequisite, rather than a luxury, writes Chris Proctor, the … From this, artificial intelligence (AI) algorithms can combine historic and current data to predict customer behaviour, such as when they might run out of … Read More

“More than that, these awards confirm that Lexus consistently delivers an exceptional ownership experience by setting new benchmarks in customer service and satisfaction.” Roy Morgan CEO Michele Levine said Lexus had consistently set the standard for customer satisfaction through its dedication to … Read More

As the internet penetration in the country grows and the market gets more competitive by the year, Kharel says that his company's unique selling point is that it puts superior customer service at the heart of everything. In this interview with The Post's Alisha Sijapati, Kharel talks about the evolving …