NEW YORK — Mark Zuckerberg faced two days of grilling before House and Senate committees Tuesday and Wednesday to address Facebook's privacy issues and the need for more regulation for the social media site. Yet the hearings in Washington managed to showcase the normally press-shy … Read More

Washington: Facebook CEO Mark Zuckerberg acknowledged that regulation of social media companies was "inevitable" and disclosed that his own personal information had been compromised by malicious outsiders. But after two days of congressional testimony, what seemed clear was how little … Read More

Earlier this year, special counsel Robert Mueller charged 13 Russian individuals and three Russian companies in a plot to interfere in the 2016 presidential election through a social media propaganda effort that included online ad purchases using US aliases and politicking on US soil. A number of the … Read More

This trend is in line with the industry shift in Retail brick-and-mortar stores to apply the benefits of AI workflows to provide an outstanding quality of experience and service to consumers walking into the stores, matching their online experiences. With insights gained from Ittiam's Analytics service deployed … Read More

IDC predicts that over the next three years, seven of the top 10 cognitive/AI use cases will be industry-focused, totaling 85 percent of priority investments. AI is a must-have solution in bankers' tool boxes. AI improves the customer's digital experience and drives greater efficiency. This technology can also … Read More

Chicago, IL: Oracle today announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today's empowered customers. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the … Read More

CloudLIMS, a provider of laboratory data management informatics has announced the release of a web-based client portal for its Laboratory Information Management System (LIMS), CloudLIMS. The client portal is designed for biorepositories and testing laboratories, such as clinical, cannabis, and … Read More

T-Mobile US announced that it's adopted Apple's new Business Chat for iPhone service, t o communicate with customers. The mobile operator already introduced chat over its own app last year, and now customers with iPhones will have another option to reach customer service staff. To use Apple … Read More

According to the study, new developments in the retail experience that are likely to play a role in the future of the industry, include online marketplaces and new technologies, such as robots and chatbots. The study also indicated that consumers were more open to new technologies in the retail … Read …

Snap could re-launch its line of video-sunglasses after the original product launch two years ago led to a $40m (£28m) writedown. A US Federal Communications Commission (FCC) filing shows Snap, the developer of the video and photo messaging app Snapchat, is working on a "wearable video … Read More