NiceBot News
Social Media

Social media firms ‘failing’ to tackle cyber-bullying

Social networks' failure to tackle cyber-bullying is risking the mental health of young people, a Children's Society survey has found. Almost half of 1,089 11 to 25-year-olds questioned for the Safety Net report had experienced threatening or nasty social media messages, emails or texts. Two-thirds said … Read More

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A.I and Customer Experience

Kanetix Ltd. Partners with Integrate.ai to Become First InsurTech Company to Use Machine …

TORONTO, Feb. 26, 2018 /CNW/ – Kanetix Ltd., in partnership with Integrate.ai, is the first Canadian InsurTech company to successfully pilot artificial intelligence and machine learning to enhance customer experience and improve marketing ROI. Kanetix Ltd. will now scale this technology across the … Read More

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A.I and Customer Experience

Nuance to Transform the Relationship Between Mobile Carriers and their Subscribers Through AI …

Simultaneously, consumer expectations are shifting as subscribers demand contextual, personal interaction when, where and how they want it. This is leading carriers to transform to digital service providers, prompting a new focus on improving customer experience; providing an omni-channel platform … Read More

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A.I and Customer Experience

Nuance Introduces Significant Advancements to Market Leading Biometrics Solution; Security …

BURLINGTON, Mass., Feb. 26, 2018 (GLOBE NEWSWIRE) — Nuance Communications, Inc. (NASDAQ:NUAN) today announced the next generation of Security Suite, a state-of-the-art biometric security solution for fraud prevention and authentication, and a key advancement to the Nuance … Read More

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Customer Service

Chewy Beats Amazon In The Online Pet Supply Business. Customer Service Is The Key

There's a reason why Chewy.com is taking the online pet supply business by storm. There's also a reason why pet supply giant PetSmart paid a reported $3.35 billion for the company (apparently the largest eCommerce acquisition ever). Finally, there's a reason it has successfully passed mammoth … Read More

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Customer Service

Best for Success: Health care should come with good customer service

My appreciation for how medical professionals have supported my ongoing well-being is realistically tempered with my own career-long commitment to provide excellent customer service; and the fact that I'm not part of my mother's generation, who seem to unconditionally venerate doctors as demi-gods … Read More

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Customer Service

Connexions Loyalty to Unveil New State-of-the-Art Customer Service Center in Tulsa, OK

TULSA, Okla., Feb. 26, 2018 /PRNewswire/ — Connexions Loyalty, a leading global full-service provider of loyalty programs, announced today the opening of its new customer service center in Tulsa, OK, with a plan to add nearly 300 new employees to its rapidly-expanding team of travel industry … Read More

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Chatbots

Cutting Through The Chatbot Chatter

Brands need to use virtual assistants and chatbots for a narrower, simpler, more circumscribed set of tasks so that the benefits of automation can then be reaped. Facebook made a classic chatbot error by giving M tasks that were far beyond the capabilities of machine learning technology, thus it had …

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Chatbots

The principles of conversational UI: the guide to build a perfect bot

This is basic but contingent to building a perfect chatbot. The purpose of a chatbot is to provide the user a human-like experience in sorting out their problems related to the business. In that context, the chatbot must understand and respond to the problem with empathy and gravitas. To do …

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Snapchat

Snapchat’s new 3D Friendmojis put virtual versions of you and a friend in an AR world

Snapchat is getting a funky new augmented reality (AR) feature today in the form of a new World Lens. The 3D Friendmoji Deluxe World Lens builds on Snapchat's growing push into AR by allowing you to not only transpose a 3D virtual version of yourself into the real world, but …

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