The aim is to tap into the market for Intelligent Virtual Assistants (IVAs), which is expected to grow from $750m (£538m) to nearly $12.3bn (£8.8bn) by 2024. Speech Graphics says its technology will bring the emotional connection currently lacking in customer service driven by artificial intelligence (AI) … Read More

To provide round-the-clock support to its community of over 930 customers, Automation Anywhere has put together the largest customer success team in the industry. In addition to 24/7 global customer support, the team offers onsite support and an extensive self-service knowledge-base, created by the … Read More

Since then, Business Insider has received over a dozen emails from customers who believe they should not have lost the service. Some said they had spent hours trying to get through to a customer service agent to plead their case, only to be told they either had violated the terms …

The SSA has seen some short-term positive results from efforts to better manage customer service in its field offices but still faces challenges that over a longer period have resulted in longer wait times, an IG report has said. SSA operates some 1,200 field offices nationwide that are the agency's …

A quarter of customer service and support operations will include virtual customer assistant or chatbot technology within two years, an increase from less than 2% last year, according to recent predictions from Gartner. More than half of businesses already have invested in virtual customer assistants for … Read More

Thomas Buemsen, MD for the Middle East at Dorsum, an investment software technology provider, noted that financial institutions in the region are very interested in disruptive technologies such as AI and chatbots, that can help them save costs in their operations. Dorsum was showcasing its enhanced … Read More

News from social media platforms in mid-February is that Facebook users can now express themselves with 'Lists' and that Snapchat is treating some of its creators to … Good news for influencers, brands, and publishers that love Snapchat is that the platform is introducing more analytics for Stories. Read More

The Life of Kylie personality, who has a Snapchat handle of Kylizzlenynizzl, demonstrated her massive influence this week after she remarked how she was displeased with the app's latest series of updates. 'Sooo does anyone else not open Snapchat anymore? Or is it just me … ugh this is so …

Possibly too sweet to handle. By Mehera Bonner. Feb 26, 2018. Getty Images. Just days after causing Snapchat to lose $1.5 billion, Kylie Jenner hopped back on the social platform to share a video of her daughter Stormi. More specifically her "cute little toes." … Read More

Superheroes make a big splash at the 2018 Eau Claire Polar Plunge benefiting Special Olympics Wisconsin on Sunday at Half Moon Beach. View more photos at LeaderTelegramPhotos.com. Staff photo by Steve Kinderman Buy This Image. sk-Plunge-23a-022618-3. Medals fly as David Shaurette of … Read More