Get ready to be incredibly confused. When Twitter user Marisol tweeted an outfit of the day photo under the handle @milanoysl, she thought she was just revolutionizing her usage of stripes. But the internet took a different interest in her outfit. As Teen Vogue found, the woman's optical illusion tracksuit …

Australia's competition and consumer watchdog will use its compulsory information gathering powers to obtain data from tech giants including Google and Facebook as part of its wide-ranging “world-first” inquiry into news and digital platforms. The ACCC will consider direct regulatory intervention and … Read More

Meanwhile, an increasingly large number of consumers are using social media platforms to offer feedback on products and services. According to referral marketing platform provider Ambassador Software, 33 percent of consumers would prefer to contact companies through social media than over the … Read More

Anne Arundel County police said they have charged some people involved in a social media threat against a school. Authorities said they learned about the social media posts over the weekend. While there is no danger at schools, police said officers will be visible through the day Monday. Read More

For a sharper delivery of the government's message to the voters, the Ministry of Information & Broadcasting (I&B) on Monday approved the hiring of 716 social media executives, one for each district of the country. Their primary responsibility will be to analyse local news media and help the government … Read …

Kendall Jenner isn't afraid to reveal herself, particularly on Instagram. The 22-year-old Keeping Up with the Kardashians star flaunted some stunning poses and little else on her social media feed this week. The reality TV star released a tasteful nude photo on Sunday — providing an intimate, beautiful … Read More

While some fear that AI will replace jobs, it's crucial to keep human interaction in mind, and what that value and face time brings for your employees. Human interaction remains an important aspect of the customer service process, and companies are even adopting video chatting methods for customers … Read More

“AI can help both identify a problem and implement a solution based on a given framework,” the report states. “Operators are also working hard to improve customer service and reduce dependence on call centres, creating AI-driven assistants and chatbots to deal with customer issues.” The new interest … Read More

Communications software giant Amdocs recently launched their Smartbot, a machine learning-based bot that enables digital service providers to provide customer care, sales and marketing engagements and deliver highly personalized, self-service interactions with customers that are simple, quick and … Read More

26, 2018 /PRNewswire/ — Generali Global Assistance ("the Company") today announced that its Travel Insurance division, formerly CSA Travel Protection, has won two Stevie® Awards – a silver in the "Marketing Solution – New" category and a silver in the "Back-Office Customer Service Professional of … Read More