Communications software giant Amdocs recently launched their Smartbot, a machine learning-based bot that enables digital service providers to provide customer care, sales and marketing engagements and deliver highly personalized, self-service interactions with customers that are simple, quick and … Read More

NEW YORK, Feb. 26, 2018 /PRNewswire/ — Travelzoo® (NASDAQ: TZOO), a global publisher of exclusive offers and experiences for members, has taken home four top honors at this year's Stevie Awards® for Sales and Customer Service. Travelzoo won the 2018 People's Choice Award as 'Favorite … Read More

Cardenal had been down the road with customer service chatbots before, but shelved the project after considerable investment in capital and time spent by tech teams trying to manage the bots. Now, he's working with DeviceBits, using the Columbus, Ohio-based company's self-service platform for … Read More

But it's not necessarily a good thing. Two years ago, Microsoft released a conversational chatbot, Tay. She was programmed to repeat what was said to her. This was bad; she became rude, racist and xenophobic. Today, new conversational tech systems at Microsoft and other internet companies are … Read More

The trend towards using chatbots as the medium of choice for customer engagements is well underway. Still, the most widespread ones in use today are those that answer only simple questions, such as basic product, price or bill information and high-level support requests. These are “rule-based” … Read More

In previous years, Azumi Mobile was overwhelmed with customer calls after the holiday season as users attempted to return smartphones. This year, chatbots helped address that issue. Read More

Messaging app Telegram, which has already raised $850 million in its pre-ICO, has reached out to supporters for a second round of pre-public funding. The enormous scale of fundraising puts it on track for the largest initial coin offering in history, with a potential market capitalization well over $2 billion. …

… last July 1 through June 30, 2020. It provides union members with a model wage package with increases totaling 6 percent over three years and includes health insurance plan design changes. Contact Nick Kotsopoulos at nicholas.kotsopoulos@telegram.com. Follow him on Twitter @NCKotsopoulos … Read More

More specifically, Urban Bricks Pizza, which has been in the "TBA" stage for a long time at Arlington's Champions Park, describes itself as serving "next generation, quick artisan pizza," although Neapolitan pizza has been around DFW for several years, most notably at Cane Rosso but also at a few other … …

YouTube is one of the most popular Internet destinations for streaming video yet for the 360 million people around the globe that are deaf or hard of hearing, being able to enjoy everything the site has to offer isn't a guarantee. Google has been working on the issue for more …