WE heard rumour about the fries last summer as Nando's tried them out on menus in selected restaurants. And now, they're being permanently added to the menu and fans are in meltdown mode. The new sides will be added to the menu tomorrow and will cost £3.70 for. Nando's. 7. …

We're working to resolve them as soon as possible,' it posted on Twitter. Some are concerned about the terms and conditions which gives the Vero the right to use the content posts without paying royalties. But it's been pretty transparent about its service. The network's chronological feed means it … Read …

Well, this week's conundrum came courtesy of Twitter user, Marisol, who shared a photo of herself rocking both horizontal and vertical stripes. However, Twitter was less concerned with her ballsy disregard for hard and fast fashion rules, and instead focused their attention on her legs. Or lack thereof … Read More

A lot of the credit goes to the new guys: the customer service chatbots — virtual agents that answered questions about setup, ringtones and cell phone … yet if it will scale, but we definitely saw an impact," he said, looking ahead to potential integration with social media and enhanced …

As federal investigators continue to find evidence that Russian nationals interfered in the 2016 U.S. elections, lawmakers have struggled to find ways to combat any repeat efforts in 2018. One potential solution? Fining social media titans like Facebook and Twitter— where Russians pose as people and … Read More

SARASOTA, Fla. (WFLA) — Cardinal Mooney Catholic High School is closed today because of a threat on social media. Messages were sent to parents about the school closure late Sunday night after a threat surfaced on social media. No other details about the threat have been released. Cardinal … Read More

Search engines, namely Google, have begun to display more links to social media content directly in their search results, and this contributed to search overtaking social referral traffic. As search engines index more news shared on social media in their search results, users don't need to go to social … Read …

However, Speech Graphics claims current man-made aides lack the human edge needed to keep customers satisfied. It claims the quality of its software will allow developers to give every person their own “emotional and engaging” AI assistant and help make customer service avatars “ubiquitous”. Read More

Optimisation of the customer experience is the top priority for marketers in 2018, according to Adobe's 2018 Digital Trends report, with a fifth (19%) of global respondents saying it is the most exciting opportunity currently. APAC marketers are focusing on making the experience as personalised and … Read More

AI-driven sentiment analysis can not only identify the product, but it can understand the level of customer dissatisfaction, analyze the impact to the brand, notify the internal customer experience team, initiate a remedy, and log all this data automatically. In the era of influencer marketing, the ability to … Read More