Outage problems fixed, BB&T says; some customers remain unsatisfied
Buy Now. An equipment malfunction at a data center disrupted the financial routines of millions of BB&T Corp. customers beginning late Thursday afternoon. … BB&T extended branch hours Monday and added employers in its customer care centers, branches and social media response teams. "We're … Read More
Let’s step things up and be more social
Transportation leaders and those in operations and IT all benefit from a strong social media effort. Sharing company developments, joining in conversations, communicating services, recruiting, negotiating, coordinating, and providing customer service are all that much easier when social media … Read More
What is Vero, why is the app being called the new Instagram and how do you use the social network?
Vero is primarily a photo-sharing social network app. It allows users to post glossy snaps online to share with their friends and followers – similar in many ways to Instagram. But its developers are hoping that a few unique features and its glossy design could help the app muscle its …
What is Vero? Everything to know about the social media app dubbed the “new Instagram”
Some social media platforms come and go (RIP Vine and our first love, Bebo), while others simply never were to begin with (We're talking about you, Google+). Others seem to come out of nowhere, convince everyone they're the next big thing before quietly erasing themselves from our collective … Read More
Daimler hires Soul Machines’ digital human for customer service
Sarah combines artificial and emotional intelligence for a new experience which redefines the link between man and machine. … Each of these customer solutions are built on top of IBM Watson to provide a customer experience that goes way beyond the traditional AI user interface of chatbots and voice … Read …
AI will play crucial role in creating future mobile value: GSMA report
“Operators are also working hard to improve customer service and reduce dependence on call centres, creating AI-driven assistants and chatbots to deal with customer issues.” The new interest in using AI to grease internal wheels, as well as offer customers new services puts mobile operators in a … Read More
Communicate the benefits of AI or risk competitiveness, says Woolies
More importantly, we need to ensure people experience the benefits first hand. This means using data as a precious gift, and only using it for the improvement of your customer experience. “We also need to ensure people understand what's at stake. We need to get a compelling picture of the …
Bank Sohar inaugurates relocated Nizwa branch to better serve its customers
Kumar said, “We are committed to provide customers across the sultanate with a comprehensive suite of financial services coupled with innovation, convenience and customer service excellence. The new location of Nizwa branch forms part of our operational strategy to continuously review branch … Read More
Truax Printing earns customer loyalty through competitive pricing, quality products
Since 1966, Truax Printing has delivered on its mission to serve customers with design, competitive pricing and fast turnaround times. Truax Printing delivers cost …. “I think they deliver excellent customer service and a good product in a timely and efficient manner,” Rabalais said. “I am sure they would … Read …
Outage problems fixed, BB&T says; some customers remain unsatisfied
BB&T Corp. said Monday that all banking services are available after four days of system problems, including outages of online and mobile banking on Thursday and … BB&T extended branch hours Monday and added employers in its customer care centers, branches and social media response teams. Read More