Railway enables Live Train Status via WhatsApp
whatsapp,railway,india,maharshtra,mumbai Indian railways have been taking various initiatives to improve passenger amenities despite facing financial constraints. To ease the woes of commuters, the public transporter has launched a WhatsApp number i.e. 7349389104 through which passengers can … Read More
Snap’s and Twitter’s Stocks Are Sharing the Love This Month
In this week's episode of Industry Focus: Tech, host Dylan Lewis and Motley Fool contributor Evan Niu take a close look at Snap's and Twitter's reports and explain why long-term investors should be cautious about these results. Find out how Twitter finally managed its first quarter of GAAP profitability, … Read …
Rangers broadcaster caught in Twitter controversy over a tweet he liked
Rangers executive vice president for communications John Blake spoke with Nitkowski on several occasions over the last two days about the Twitter firestorm. Blake was satisfied Nitkowski simply was not aware of how some people view the gesture. "We've stressed that we expect him to be more … Read More
Mark Hamill Might Be In ‘Guardians Of The Galaxy Vol. 3’ Thanks To Twitter
Contrary to what people may think, Twitter isn't just for trolling, hashtags, and rants at 3 AM from the White House. It can actually be useful and help connect people — which was probably why it was invented in the first place. Star Wars legend Mark Hamill recently reaped the …
Report: Effective Government Outreach Requires Social Media
The role of social media in citizen-government interactions has steadily increased in recent years as the public becomes more reliant on the medium for real-time information. … “Don't forget that when you start social media customer service, there is an issue of burnout and coverage,” she warned. Read More
B2B Saas startup Trilyo raises funding of $250k, plans to scale operations in India and SE Asia
While hotels are already fighting a battle with the MakeMyTrips and AirBnBs of the world, Trilyo claims to offer a unique and personalised guest experience, leading to long-term customer loyalty. “The wave we saw in last ten years or so was that of mobile apps and now its AI-based virtual …
SBI launches Global NRI Centre in Kochi
The GNC will be a one-stop customer service centre for all NRI (Non-resident Indian) banking related services. To further enhance the service experience for NRIs, the bank also launched other related services such as wealth management, SBI Intelligent Assist, free post box service, SBI Mingle for NRI's … Read More
You’re not imagining it. Wait times at TSP call centers are at least 3 times longer than usual
Like most customer service hotlines, TSP contact centers typically receive more calls from their participants in December through mid-March. But this year's peak season is already on track to outpace the previous year's. The agency's call centers received more than 25,000 calls the day after Martin … Read More
DMV manager demoted for poor customer service, ‘demeaning conduct’ toward employees
A Denver Motor Vehicle manager has been demoted after several subordinates complained to her boss about “demeaning conduct” toward them, poor customer service and not turning in paperwork that could have resulted in impounding the cars of unsuspecting drivers. According to a decision … Read More
This Grapevine restaurant makes a ‘100 best’ list — with tamales
The 8-year-old Grapevine tamale cafe, originally a Decatur tamal truck, has been named again as one of the nation's “Top 100 Places to Eat.” Yes, this is from the dubious website Yelp.com. But it's in part based on Tommy Tamale's five-star rating across 460 reviews. Customers love Tommy Tamale, and … …