So, yes, family WhatsApp groups are like the families: Witty, funny, useful, annoying, supportive, loving, nagging, prone to misunderstandings and moments of occasional hilarity. Always there, whether you want to be part of them or not. You can mute them any time you like. But you can never leave! Read …

The Edmonton Oiler have traded Patrick Maroon to the New Jersey Devils. The Oilers got back a third round pick in 2018 and J.D. Dudek, who is a minor prospect, not even a top-line winger in U.S. college hockey. Update: Elliotte Friedman @FriedgeHNIC: “Pat Maroon in SJ says he may …

Fortnite Battle Royale is currently down on PS4, Xbox One and PC and the server trouble has been confirmed by Epic Games on Twitter. Independent outage monitor Down Detector has registered a peak of more than 2,300 reports of Fortnite servers being down, with the majority of those issues coming … …

But revelations about Russian bots meddling in the U.S. election and a scorching New York Times investigation into the selling of fake Twitter followers and retweets vividly illustrate that the bot epidemic is even more severe than most people realized. And yet the bots march on, aided by a double … …

AI-driven sentiment analysis tools are helping marketing, sales, and customer support teams use image recognition technology to better connect with their customers. For example, a customer takes a photo of a product and uses it to create a negative social media post without naming the brand. Read More

In the past two years, the number of citizens who believe it is a priority for government to integrate digital services with social media has doubled to 40 percent — this according to an annual report by Hootsuite called The State of Social Media in Government in 2018. Americans are …

Social media is more than ingrained into society. Wake up, check Instagram, make breakfast, check Facebook, brush your teeth, post a riveting thought on Twitter, get dressed, take mirror selfie for Snapchat… the list goes on. And now, it seems like we can add another social media app called Vero …

They've fought back, often on social media, and doubled down on their message: make the mass shooting at Marjory Stoneman Douglas High School — their high school — the last. “They're either misunderstanding our movement or they're just complaining and they're not doing anything — which, … Read More

AI can help in many ways; it can help in preventive maintenance instead of breakdown maintenance. A lot of companies in the Fortune 50 space have been following the Blue-sky thinking theory where reputation management has gone digital; they want their customers to have multi-channel experiences … Read More

RIDGEFIELD PARK, N.J. – February 26, 2018 – Samsung Electronics America, Inc. announced today it has received four awards for best in class customer care, at the 12th annual Stevie® Awards for Sales & Customer Service, the world's top honor for contact center, customer service, business … Read More