Social media platforms are failing to make the changes that would help curb online disinformation and fake news despite the efforts made since the 2016 US presidential election exposed the extent of manipulation, researchers say. False claims and automated bot activity on the internet in the wake of … Read More

Trilyo is a B2B hospitality industry SaaS company that offers AI driven voice and chat based solutions for providing next-generation customer experience. “We are creating the next level of customer experience in hotels. Our voice-based concierge service using Amazon Echo is the first in hotels. Read More

Supporting predictable, consistent interactions within each customer's personal journey, clients and customers experience a tailored and engaging interaction at each point in the journey. For CX management, it allows a much more consistent experience than that typically offered within a call centre or … Read More

Optimization of the customer experience is the top priority for marketers in 2018 according to Adobe's 2018 Digital Trends report, with 21% of APAC respondents saying it is the most exciting opportunity. APAC marketers are focusing on making the experience as personalized and relevant as possible, … Read More

Affinity Water has announced its customers can now manage their accounts with a voice-activated service via a new Alexa Skill. The company claims to be the first water firm to take advantage of the technology, which will allow customers to “manage their account with ease”. The new service will be … …

Second, they should ensure that their data collection strategies are executed in a manner that makes key insights about their target customer accessible to any stakeholder: their pain points, brand expectations, tastes, and what they value in a product or service. Third, they need to understand that having … Read More

Google isn't the only one looking to improve messaging software to help businesses connect meaningfully (and profitably) with customers. Facebook just announced a new update to its own Messenger platform, which improves quick replies, expands on customer chat plugins and better customization … Read More

A bankruptcy filing by The Weinstein Co. would be the latest episode in the unraveling of a Hollywood powerhouse and have repercussions for any lawsuits filed against the company over of allegations of sexual misconduct by its co-founder, Harvey Weinstein. Here are some questions and answers … Read More

An immigrant rights advocate targeted for deportation first came to the attention of authorities because she discussed her unlawful status in the country in an interview with a monthly newspaper last year, a U.S. Immigration and Customs Enforcement official wrote in a newly released document. Read More

Nevada authorities say a British tourist who was pulled from the wreckage of a fiery helicopter crash in the Grand Canyon has died from her injuries, bringing the total number of deaths from the crash up to five. Clark County Coroner John Fudenberg has confirmed that 29-year-old Ellie Milward died … …