Twitter had initially put the money in SoundCloud, where the company was valued at $700 million. In its 2017 annual report, however, it was revealed in an article in Variety that Twitter had written off over $66 million that it had invested in SoundCloud since that amount is not expected …

Facebook's recent changes aren't the only hit brands will take this year. Changes in socials and customer behaviour means brand pages will begin to hemorrhage audience members if they don't start to adapt. The first quarter opens the floodgates for new gym memberships, refreshed wardrobes and of … Read More

Scrutiny of pages and private groups on Facebook, as well as publicly viewable pages on Instagram, show that “upskirt” has become a common reference. There are at least a dozen member-only groups that reference upskirting on Facebook and about 50 pages dedicated to the topic. One closed group … Read More

BB&T Corp. said Monday that all banking services are available after four days of system problems, including outages of online and mobile banking on Thursday and … BB&T extended branch hours Monday and added employers in its customer care centers, branches and social media response teams. Read More

Channel agnostic– Amdocs SmartBot helps digital service providers transform their customer experience on mobile, web and on social messaging platforms. This omni-channel experience includes text channels such as Facebook Messenger, Kik, Skype, Slack, SMS, Telegram and Twitter as well as … Read More

Q. My husband and I disagree about how much of our children we should be putting on social media. I don't do much social media after giving up Facebook, but he spends a lot of his day on various sites. I thought I had gotten through to him about the …

"A lie can travel halfway around the world while the truth is putting on its shoes," as Mark Twain said, but he did not envisage social media: "halfway" is understating it. A lie – or at least a bad impression – can get fully around the world, in an instant. …

The participants were required to access their most-used social media account and view the posts that their friends had entered over the past 30 days. They were then asked to count how many of these posts were related to their friends' exercise routine, which could include a broad range of …

The firms they work with across a variety of verticals, he said, make no effort to disguise the fact that customers are talking to a virtual human. Air New Zealand customers know they are talking to an AI avatar when they are dealing with the concierge service. As Cross maintained, …

Shell also uses AI to improve the customer experience and to keep ahead of the competition. For example the Shell Connected Car Open API can analyze user behavior and offer customers tailored convenience and loyalty rewards. The platform helps Shell predict what a customer might want so that … Read More