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Facebook

Facebook says page of firebrand anti-Rohingya Myanmar monk removed

YANGON: Facebook has removed the page of a Myanmar monk once dubbed the "Buddhist Bin Laden" for his incendiary posts about Muslims, the company confirmed, as it faces pressure to clamp down on hate speech. Wirathu, a prominent face of Myanmar's Buddhist ultra-nationalist movement, had … Read More

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Facebook

Facebook will work with local media to tackle digital subscription strain

Participating organizations will receive coaching from digital subscription experts and take part in weekly training sessions. Facebook has been criticized for diverting traffic from traditional news publishers, despite insisting that it's not a media company. The pilot program through the Facebook … Read More

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Facebook

Facebook launches program to help local news outlets boost digital subscriptions

The Facebook Journalism Project has announced a new program today called Local News Subscriptions Accelerator that will work with several local US outlets over the next three months to help bolster their subscription efforts. The pilot program has $3 million in funding and will work with 10 to 15 news … …

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Social Customer Service

UnitedHealthcare Named Customer Service Department of the Year Winner

BUSINESS WIRE)–UnitedHealthcare is a winner in the Customer Service Department of the Year category, presented by the Stevie Awards, … Advocates connect information about recent appointments with needed medications, and link medical support with social services – and even take into account … Read More

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Social Media

Opinion | Are you overusing social media?

There has been a great deal of focus lately about the impact social media use has on our mental health. Social media is a wonderful way to stay in touch with friends, meet new people, promote your business and focus on the things that you're passionate about. HIT WITH ALL …

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Social Media

‘Disagree’ Banned on China Social Media

A wide range of phrases in Chinese have been banned such as “constitutional amendments,” “constitution rules,” “emigration” and “emperor.” Even the phrase “I disagree” has been blocked from China's SinaWeibo social media site. Many were caught off guard by the announcement and the response … Read More

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Social Media

Social media’s ‘self-regulation’ approach failed

How close are we going to skate to the edge of losing democracy before we decide to regulate social media platforms like Facebook? We have given the Mark Zuckerbergs of this nation a free hand longer than any other media operators in the world, and they have shown no real …

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A.I and Customer Experience

Dragon’s Den star sells his Galway-based business

"We are excited to join a proven customer experience innovator and AI leader like Genesys, so we can extend the reach of our revolutionary journey management technology even further to help thousands of companies across the globe through hyper-personalized, digitally-connected experiences.". Read More

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A.I and Customer Experience

Sizmek Announces Appointment of Nikos Acuña as Chief Visionary

NEW YORK, Feb. 27, 2018 (GLOBE NEWSWIRE) — Sizmek, the world's largest independent buy-side advertising platform delivering impressions that inspire, today announced the appointment of Nikos Acuña, formerly the Managing Director of Rocket Fuel Institute—the company's AI Innovation and … Read More

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A.I and Customer Experience

Artificial Intelligence Strategy: 7 Things to Consider Before Getting Onboard

Chris Belli is VP of Marketing and Business Development at Indianapolis-based Studio Science, said that before deploying AI, ask whether adopting AI aligns with your businesses growth strategy. Business leaders need to ask how it adds value whether through improving customer experience, … Read More

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