To Kick Bots off Social Media, Congress Might Have to Get Involved
When it comes to bots pretending to be real people, and say, participating in politics, social media platforms like Facebook and Twitter have a serious problem — it turns out that 20 percent of tweets about the heated 2016 U.S. Presidential election came from bots. The problem of so many …
It’s time to prime the AI engine
As for the effectiveness part of the equation, AI, in the private sector, proves its ability to elevate the customer experience, identify fraudulent activity, streamline navigation, reduce energy use, improve public safety and much more. There is every reason to expect that these outcomes can be replicated in … Read More
Artificial Intelligence for Customer Experience: What Lies Beyond Chatbots
Well, I intend to shed some light on what AI really means, why it's here and its different applications for improving customer experience, besides the traditional and well-known virtual agent (or chatbot, chatterbot, virtual assistant, etc.). These days, everything I see or read about enhancing customer … Read More
AI Shopping Carts Could Do Away With Check-Out Lines
New Zealand-based startup IMAGR has been working on a seamless customer experience for the retail space by eliminating the check-out process entirely. Its new product, Smartcart, uses artificial intelligence and computer vision to scan products automatically as shoppers place them in their cart, … Read More
Customer satisfaction surveys are getting it all wrong; there’s a better way
Customer satisfaction surveys are getting it all wrong; there's a better way … A HappyOrNot terminal allows customers lodge their feelings when it matters most. … This anecdote proves my point: No survey, especially those focused on customer service and experience, should be 30 questions long. In fact … Read More
Artificial Intelligence for Customer Experience: What Lies Beyond Chatbots
Well, I intend to shed some light on what AI really means, why it's here and its different applications for improving customer experience, besides the traditional and well-known virtual agent (or chatbot, chatterbot, virtual assistant, etc.). These days, everything I see or read about enhancing customer … Read More
Warriors Launch Chatbot on Global Messaging Platform Rakuten Viber
The 2017 NBA Champion Golden State Warriors are the first NBA team to launch an account on the messaging platform Rakuten Viber, it was announced today. The Warriors will use Rakuten Viber to communicate directly with fans on a global scale, including through tools such as a chat bot available … …
Google Reply – Your New ChatBot is Here
Google is developing a new AI-based messaging technology for Android dubbed Google Reply.This application suggests automatic replies for messaging apps like Whatsapp, Facebook, twitter and slack. Advertisement. Google Reply. It acts like a messaging bot which imitates how you would respond … Read More
Family’s lawsuit claims Steelers’ Sean Davis mocked teenage son on Snapchat
When Davis went through the fast food restaurant's drive-thru, he allegedly added a post to his personal Snapchat account. In the video, Davis comments on the teen's "small stature and youthful appearance," according to the lawsuit. The Steelers player is heard saying, "Chick-fil-A got little kids. This kid … Read More
Family sues Steelers’ Sean Davis over Chick-fil-A Snapchat video
Steelers safety Sean Davis is being sued by a Pittsburgh-area family who alleges that the player mocked their teenage son on social media while Davis waited at a Chick-fil-A drive-thru in Cranberry, PA. The complaint claims the teenager, who worked at the restaurant, was subsequently bullied at … Read More