There's a new app dominating the App Store, and millennials are saying it's the next Instagram. Vero promises to be a new kind of social network — one that lets you share content with specific sets of friends, doesn't allow ads, and delivers posts in a chronological feed instead of …

The merger, the first of its kind in Ghana, is a bid to increase share in the West African country where mobile phone use is one of the highest in Africa. BARCELONA: Bharti Airtel, India's largest telecom service provider, is in advanced stages to set up a digital innovation lab …

Remember that video of a self-driving car delivering a Domino's pizza from last summer? Ford said in a statement it wants to “consider the costs of convenience,” through its pilot. “What we learn from this customer experience research will be applied to the design of our purpose-built self-driving vehicle … Read …

100,000 | Number of NatWest banking conversations held a month by chatbot Cora, an AI-powered offering that can handle 200 basic banking queries. The goal of the NatWest-Cora …. General Mills informed convenience store and food service customers of price increases as well. CEO Jeff Harmening … Read More

… help the customer throughout the interaction and process transactions on behalf of the customer.” With such positive results and the increased accessibility of technology, 84% of organisations surveyed revealed that they expect to increase investment in customer service technology, including VCAs, … Read More

SANDY, Utah, Feb. 26, 2018 /PRNewswire/ — Ally Bank, the online banking subsidiary of Ally Financial Inc., (NYSE: ALLY) was presented with one Gold and two Silver Stevie® Awards at the twelfth annual Stevie Awards for Sales & Customer Service ceremony held in Las Vegas on Feb. 23, 2018. Read …

LAS VEGAS, NEVADA–(Marketwired – Feb. 26, 2018) – Today at HAI HELI-EXPO, Pratt & Whitney Canada announced six new helicopter engine services as part of its ongoing transformation of the company's customer service organization and the way in which it designs and delivers programs to match … Read More

But how exactly are AI and chatbots changing the consumer habits? To delve further into our discussion on artificial intelligence, let's take a closer look at a field having the potential to use AI and machine learning to offer its customers an experience beyond that of traditional methods. In recent …

The topic of artificial intelligence seems to be on the tip of every marketer's tongue these days. The integration of chatbots, smart messaging services, smart search engines and various other forms of artificial intelligence (AI) have all contributed to the creation of more effective marketing campaigns, while … Read More

Today in PYMNTS data, businesses spend trillions on travel without knowing where the money goes, Nigeria's digital identity program will cost millions more than expected and artificial intelligence (AI)-powered chatbots are changing how consumers interact with banks. In addition, auto leasing … Read More