3 Stocks to Benefit From the Artificial Intelligence Boom
Just like Salesforce, Oracle is stepping up its game in the customer experience space. Last year, Oracle announced that it is adding a bunch of AI-related capabilities to its Customer Experience Cloud Suite. The company stated that it aims to use its huge arsenal of over 5 billion consumer and …
Journey analytics show the customer experience through a different lens
If you think about the number of touchpoints, from loyalty programme information and purchase behaviour through to online reviews, social media references and conversations with customer service representatives in contact centres, these interactions deliver data that helps marketers to visualise the … Read More
MoviePass members complain of unfair termination
If individuals abuse the service, we must take action so that our model continues to be sustainable for everyone. If customers do feel there has been a mistake, they should feel free to reach out to MoviePass customer service via the phone number on the back of their card. We …
The Secret Ratio That Proves Why Customer Reviews Are So Important
Great customer service not only prevents bad reviews, it also helps define your brand. The keys to the customer service equation include competent and compassionate reps, a manager who can effectively handle escalations, multiple means of contact (email, phone, chat, etc.), and convenient hours of … Read More
Global Chatbots for Banking Market Outlook 2018: Kiwi, Astute, Imperson, Talla, Slack
Chatbots for Banking market The global report entitled Chatbots for Banking Market 2018 by QY Market Research provides a precious tool to evaluate the most recent Chatbots for Banking market insights and market situation. The analysis report introduces the techniques and research strategies … Read More
Econet Introduces Bud-e, A Chatbot To Help With Enquiries
Econet has just introduced a chatbot that users can interact with on via Facebook Messenger. The bot … Before Bud-E can serve you, it(Chatbots have no gender right?) will walk you through a verification process and check your Number, and ID Number before giving a number of options to chose …
Britney Spears Gives Frank Sinatra’s ‘New York, New York’ a Furry Redux on Snapchat
Start spreading the news, Britney Spears is a big fan of Frank Sinatra — and Snapchat. The pop star paid tribute to Ol' Blue Eyes with a rendition of his Big Apple anthem “New York, New York,” adding a special twist to match her newfound status as a social media …
Steelers player’s mean Snapchat sicced school bullies on my son: suit
PITTSBURGH — A Pennsylvania family has filed a lawsuit against Pittsburgh Steelers safety Sean Davis, claiming he posted a video on social media mocking their teenage son. The Pittsburgh Post-Gazette reported that the 24-year-old Davis uploaded a video to Snapchat of the teen working at a … Read More
Students threaten Patriot High teacher in Snapchat post
Officers responded to the school at 10504 Kettle Run Road around 11 a.m. Monday after a school resource officer learned of a threat made against a specific teacher on the social media app Snapchat. The students also posted a picture of a suspected firearm that was later determined to be …
If you love desserts, The Sweet Experience in Long Beach is where to spend your Sunday
The Sweet Experience dessert and pastry expo takes place March 4 in Long Beach. Photo courtesy The Sweet Experience. 0 Comments. By Richard Guzman | riguzman@scng.com | Press Telegram. PUBLISHED: February 27, 2018 at 9:34 am | UPDATED: February 27, 2018 at 10:18 am. Don't even … Read More