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Facebook

Facebook wants to boost your local newspaper’s subscriptions

Facebook on Tuesday unveiled a $3 million, three-month pilot program in the US to help metropolitan newspapers with digital subscriptions. Called the Local News Subscriptions Accelerator, the program will work with 10 to 15 metro newspapers, and it will include some unspecified funding grants. Read More

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Facebook

Even Barack Obama thinks Facebook and Google need to change their ways

“I do think the large platforms—Google and Facebook being the most obvious, Twitter and others as well, are part of that ecosystem—have to have a conversation about their business model that recognizes they are a public good as well as a commercial enterprise. They're not just an invisible platform, … Read …

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Facebook

Facebook’s New Face Recognition Features: What We Do (and Mostly Don’t) Know

When we reached out to Facebook for more information on how the face recognition features work, they referred us to two blog posts from December announcing the new settings and addressing privacy concerns. Reading those statements closely can tell us a lot, but there's just as much we don't know. …

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Social Customer Service

Only 4% of marketers are taking dark social seriously

Naturally, marketers might face an uphill battle, mainly due to the fact that consumers are used to having natural, personal, and emotional conversations with people they know. However, with consumers also eager for communication about utility and customer service, the channel holds big potential for … Read More

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Social Customer Service

Q&A: Tangelo Games chairman on M&A and the importance of social features

Each of them with a local taste not only through the selection of games and language but also through native customer service support, methods of payment and CRM campaigns, according to the targeted country. Each brand features a tailored selection of games according to the country's cultural … Read More

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Social Media

Social media #fitspo might not be so inspirational after all, study shows

Seeing friends' post-workout, sweaty-sports-bra–clad selfies on social media or watching someone's intense training sesh via their Instagram Stories isn't uncommon—but is it doing any good for your self-esteem? According to one new study, scrolling through unending fitness-related material on your … Read More

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Social Media

Feds, allow social media to self-regulate

Senators Amy Klobuchar, D-Minn., Mark Warner, D-Va., and John McCain, R-Ariz., introduced legislation to compel social media companies to track and report on political advertising, holding social media companies to the same rules as traditional media companies. Facebook itself said it is hiring … Read More

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Social Media

BuzzFeed Is Looking For The Next Social Media Star

BuzzFeed Is Looking For The Next Social Media Star. Could it be you? Posted on February 27, 2018, at 10:01 a.m.. Nina Mohan. BuzzFeed Staff. JazzmyneRobbins. BuzzFeed Motion Pictures Staff. Share On facebook … Learn more about Feed Famous and how to become the next social media star! Read More

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A.I and Customer Experience

Mobile World Congress 2018, Day 1: Mobile transformation, creativity and the ethics of AI

Applied AI is no longer the future; it's a strategic tool to create customer value through personalized engagement strategies, omnichannel experiences and more. “The world of mobile seems to be exploding in all of the right ways,” remarked VineSleuth Founder and CEO Amy Gross in a panel discussion … Read More

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A.I and Customer Experience

Responding to change: evolving to meet the needs of multichannel shoppers

That importance of the customer experience is something that upmarket car company Bentley has recognised in its new-look Bentley Collection website. … IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers. Read More

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