The AI chatbot, powered with machine learning technology, allows shoppers to quickly access products relevant to their previous purchases. Combining AI with eBay's breadth of inventory and unique selection enables the company to create a more personal shopping experience for customers. Read More

The rise of digital concierge and virtual assistants can be attributed to evolving travellers, vacationers and business guests who desire exemplary customer experience. Hence, to enable digital experiences with hotels, companies rely on Natural Language Processing of famous AI leaders such as … Read More

While Orewa and Pukekohe's sales would mean council services would shift, no customer service centres would be closed. The asset sales accentuate an ongoing sell-off of surplus parcels of land across the region. The Council's development organisation Panuku Auckland, is charged with selling a … Read More

Samsung India's popular television and digital campaign showcasing its initiative of taking customer service to the doorsteps of consumers in India's hinterlands has won the YouTube Ads Leaderboard Award for being the most watched video on YouTube globally in 2017. Read More

If you are looking for ways to improve your customer service, it's time to consider the power of SMS. Many consumers prefer texting to any other form of communication. It's fast, easy, and can be done just about anywhere. When you are a company that relies on emails or telephone …

Artificial intelligence is already having a profound impact on business today. Smart computers and programming make it possible for people to get more done in less time and so increase productivity. Chatbots are an example of an application of AI. Take, for example, the chatbot that Nordstrom launched … Read More

Chatbots have become a workaround for companies who want add a "personal" touch to their automated communications. Gartner estimates that by 2020, chatbots will be handling 85% of customer interactions. Millennials are particularly fond of them with 55% of them saying that interacting with a … Read More

The programme works via 'chatbot' across Facebook Messenger and Amazon Alexa as mums can ask questions about breastfeeding and the answers will be tailored to baby's age. The survey, carried out by the PHE, found 33 per cent of 1,000 were embarrassed about asking for help from health … Read More

For those who want their business to reach new heights, Snapchat provides billions of opportunities every day. Yet, many local store marketers are hesitant to expand their social presence as it's still an up-and-coming advertising platform. However, it's typically the early adopters that receive the most … Read More

Copa90 will make best use of Snapchat's first-person storytelling capabilities to show the World Cup from the perspective of young, passionate fans putting those not in Russia right into the middle of the action. “Updated throughout the day, every day, this is a living, breathing, only-for-mobile adrenaline … Read More