Companies are already using automation to take care of mundane manual tasks and are implementing “digital labor” in the form of RPA, machine learning, or other AI. It will be a challenge for organisations to figure out how the human and digital labour will function together. Customer Experience: Many … Read …

Metcalfe said travel companies should be aware of the danger of GDPR hindering marketing opportunities, while Dhawan explained that customer collaboration was key when moving forward with data retention. Midgley added that companies should view GDPR as a positive. He said: “We have been … Read More

Using the same algorithm as the customer service product, the app monitors a patient's phone for both active and passive behavior signals. That means the app can tell if a patient hasn't left his home for several days or indicate if the patient hasn't texted or spoken on the phone. …

There's a new AI chatbot geared specifically to small business sales teams. Zia Voice will do everything from analyzing email sentiment to answering questions on new leads, deal revenue, and monthly forecasts. The additions to Zoho's AI-powered sales assistant provides a voice interface so sales … Read More

The Golden State Warriors have announced a new way for fans to stay in touch with the team. They launched a chatbot on Rakuten Viber, the team's official messaging and calling app partner. The defending champs are the first NBA team to launch on the platform and will offer fans …

Providing a chat feature to provide customer service is a great idea, but chatbots are also making it a snap to keep customers satisfied when your chat customer service reps are not available. With a chatbot, a computer program uses artificial intelligence in order to have a simple conversation with …

If you haven't heard about the latest tragedy to strike modern technology, the dreaded Snapchat update, you've probably been living under a rock. Recently, Snapchat received a major facelift. Many users have dubbed the update confusing and unusable. I won't get into the specifics of what the update … Read More

Snapchat has rolled out a redesigned app interface over the past few months, and it was unpopular among core users. Nonetheless, data firm App Annie told CNBC that Snap's download rates have remained strong. Snap shares rallied about 5 percent on Wednesday, a sign Wall Street may have … Read More

Facebook remains the most popular social network among Americans but is facing a growing challenge from Snapchat for young audiences, a survey showed Wednesday. The Pew Research Center survey showed Facebook remains the dominant platform with 68 percent of Americans using the world's … Read More

Developed in Russia, and now a stateless enterprise run by Pavel Durov, Telegram has always been the authority fighting messaging app preferred by the global techies in love with crypto. Its new ICO promises to be equal to at least half of all the money raised via initial coin offerings …