Twitter adds ability to bookmark tweets
Twitter has added the ability to bookmark tweets to save them to read later in the latest update for its platform. The social media company revealed the new feature in a post by associate product manager Jesar Shah. “From articles and threads to videos and GIFs, timelines are packed with …
Twitter is rolling out Bookmarks to all users today
Twitter is globally launching its Bookmarks feature today, giving users a new way of saving tweets they like and might want to revisit. Before, this could be done by liking a tweet, but now you can save them without tapping the heart and directly engaging with a tweet. Another difference …
Facebook Unveils New Connectivity Initiatives at MWC 2018
In addition, the Telecom Infra Project (TIP) – launched two years ago by Facebook and a number of industry partners to collaborate on new technologies to accelerate the pace of innovation in network infrastructure and to bring more people online – has grown to more than 500 companies and also …
A Data Scientist Was Sick of Seeing Spam on His Facebook so He Built a Fake News Detector
Tired of seeing his friends and family sharing questionable content on his Facebook feed, data scientist Zach Estela decided to take action. He built a tool that scans a website's most recent 100 posts and analyzes it to determine whether it's fake news, heavily biased, or a legit news source. …
Facebook is dead serious about getting you reading more local news
The news: Axios reports that the social network is launching a “$3 million, three-month pilot program” to coach “10-15 metro news organizations” and help them “build digital customer acquisitions on and off Facebook.” Ex-New York Times exec Tim Griggs is running the show. Backstory: As part of its … Read More
Why are so many of my teen patients cutting themselves? We need to fix this now.
MySpace was one of the most popular social media sites between 2005 and 2008, when it was overtaken by Facebook. Instagram went online in 2010 and Snapchat in 2011. These last two are, to my best information, the current apps of choice for teens communicating with one another on their …
Genesys acquires Altocloud to bolster CX capabilities
Omnichannel customer experience and contact centre solutions Genesys has completed the acquisition of privately held Altocloud, a cloud-based customer journey analytics provider. By adding the Altocloud solution to its portfolio, Genesys strengthens its capability in artificial intelligence (AI) and … Read More
Build, Train & Deploy: How AI Chatbots Can Transform the Customer Experience
But AI chatbots have yet to prove they're up for the task. An October 2017 survey conducted by EdgePeak Consulting found that customer service professionals are concerned that chatbots won't understand what their customers are saying. Nearly 50 percent believe a chatbot will improperly or … Read More
Google takes on Slack by adding Hangouts Chat productivity tool to G Suite
Google also touts the use of artificial intelligence and chat bots to help speed up workflows. A total of 25 different chat bots are included to cover tasks ranging from finance and human resources to CRM and project management, with the bots claimed to simplify tasks, such as booking conference …
Quartz on getting chatbots to fight its battles for reader loyalty
Quartz is primed to launch a new Facebook Messenger bot that it thinks will win the loyalty of readers and ensure many returning visits and engagements with the brand. Zach Seward, vice president of product and executive editor at Quartz, announced that the feature will come to market on the … …