LOS ANGELES (CBSMiami/CNN) – Twitter users have been asking for this for years and the company has finally delivered. Starting Wednesday, Twitter users can bookmark tweets to save and read later. Until now, the easiest way to save a tweet was to Like it by tapping on the heart icon …

Twitter rolled out a new bookmark feature to all users globally on Wednesday. The feature lets users save tweets and view them at a later time. Jesar Shah, a product manager at Twitter, said users had been requesting the feature for several months. Leading up to the announcement, Shah had …

While Twitter and SoundCloud are vastly different companies, they seem to provide similar benefits to the music industry: seamless sharing and direct engagement with fans, coupled with a blank, immediate canvas for artists to express themselves and give mass audiences a glimpse into their early … Read More

Vero is a three-year-old app that's suddenly become a popular alternative to established social media platforms. It has a platform that promises to show you what your friends and network are posting, in chronological order — and with no ads. It does sound alluring. Tons of users signed up for …

After the Feb. 14 high school mass shooting in which 17 Parkland, Florida students and staff were killed, social media came alive with a torrent of postings. While most messages were expressions of shock, grief, and outrage, many were also intended to inflame opinions on all sides of concern over …

You can usually tell if a social media post is sponsored if the company featured in the content is tagged, or if the user has added other hashtags such as "#ad", "#sp", "#spon" or "#collab". Many influencers openly invite brands to contact them for "partnerships" or "collaborations" in their Instagram … …

The branch opened in June 2014 with business worth about $40 million pledged to support the community bank. … He welcomed Ms O'Neill to the role which she took on five weeks ago and said she and her team would deliver exceptional customer service and continue managed growth of the …

So, let's take some time to review how customer memory actually works, according to the disciplines of social psychology and behavioral economics, as viewed through the lens of my own experience as a customer experience designer and customer service consultant. A basic principle of human … Read More

NEW YORK — Subway delays and cancellations are not anything new for commuting New Yorkers — but a new program being rolled out by the MTA may just help calm the chaos. It's called ICAP — which stands for Incidence Customer Assistance Program. "ICAP is a team of head office …

This being the age of chatbots, Google has some of them available at your service as well. @Google Drive can inform you when files are shared or requested while @Meet will schedule your meetings for you. There are also third-party chatbots from the likes of Xero, RingCentral, Zenefits, and more. …