Magid: Teens and social media? It’s a mixed bag
Student David Hogg speaks to the media as he returns to Marjory Stoneman Douglas High School in Parkland, Fla., Wednesday, Feb. 28, 2018. Many of the shooting survivors who grew up using social media and smartphones are proof that at least some of today's youth are engaged, enlightened and … Read …
Cadorath Wins Rolls-Royce Service Award
Cadorath (Booth C5651) this week received the Rolls-Royce First Network Awards for both customer satisfaction and program investment for the third consecutive year. First Network covers customer support facilities for Rolls-Royce M250 engines. The program investment award recognizes initiatives … Read More
Gartner Says 25 Per cent of Customer Service Operations Will Use Chatbots by 2020
A quarter of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two per cent in 2017, according to Gartner. Speaking at the Gartner Customer Experience Summit in Tokyo last week, Gene … Read More
ACT Appraisal’s hands-on customer service lets lenders focus on growth
ACT Appraisal has a long history as an appraisal management company, serving the residential mortgage market in all 50 states with a national network of certified licensed appraisers. The company's focus on providing excellent customer service starts with its in-house staff of experienced appraisers, … Read More
The Outnet is using its chatbot to push out influencer content
The Outnet's Facebook messenger chatbot starts off predictably. The tool first asks if you're looking for wardrobe ideas or customer service help. If you're looking for ideas, it then asks if you're shopping for a certain event or category, like vacation outfits or desk-to-dinner, or for more general style … Read …
Emirates brings a chatbot to banner ads
Emirates airline is using artificial intelligence for a chatbot that lies within display ads for its Emirates Vacations unit. The ads allow people to ask travel and trip questions and receive answers immediately within the ad unit. But the company believes AI can be impactful for another application: breaking … Read …
Noncommittal Cowboys appear to be setting the stage for Dez Bryant departure
There is no other way to explain the team's continued vague and noncommittal stance about his future. One day after vice president Stephen Jones doubled down on his rhetoric regarding the team's impending decision about Bryant's $12.5 million salary case – while also comparing it to the emotional … Read More
Why the Cowboys are so optimistic about Dak Prescott after sophomore slump
Dallas Cowboys quarterback Dak Prescott had a distinct decline in the second half last season. He went from throwing for 1,818 yards and 16 touchdowns in the first eight games to 1,506 yards and six touchdowns in the final eight games. He threw just four interceptions in the first half …
Texas Wesleyan coach doesn’t recruit Colorado players because of ‘trouble passing our drug test’
The City Council awarded Texas Wesleyan University $572,299 in a forgivable loan to renovate the building interiors shown here. Max Faulkner mfaulkner@star-telegram.com. By Peter Dawson. pdawson@star-telegram.com · LinkedIn · Google+ · Pinterest · Reddit; Print; Order Reprint of this Story. Read More
YouTube TV Snags Seattle Sounders MLS Streaming Rights
The Google-owned unit won the exclusive rights to stream the club's 20 regionally televised contests on a dedicated Sounders FC YouTube TV channel. The 14 nationally televised games will be available to subscribers on ESPN, Fox and Fox Sports 1. “With the addition of YouTube TV into our viewing … Read …