NTT DATA Study Shows Leadership Alignment is Key to Creating Successful Automation Ecosystem
When automation is introduced in customer service and machines are handling routine work, the role of live agents must change. The leading traits employers look for in agents for the blended human/machine call center are advanced problem-solving skills (44%) and the ability to make independent … Read More
OPM Sets Goals for Retirement Processing, Customer Service
A recent budget document from OPM sets goals for processing of benefit applications for new retirees and for retirement-related customer service, two areas of longstanding criticisms of the agency. The report discloses that after meeting its goal of processing retirement applications on average in 60 … Read More
Amid Build-Up for Chatbots Life’s 2nd Annual Chatbot Conference, Agency Announces New Plug …
SAN FRANCISCO, April 12, 2018 /PRNewswire/ — Chatbots Life, a full-service chatbot design, development and marketing agency that works to leverage the power of artificially intelligent conversational bots in the world of consumerism today, this week announced they are releasing a new … Read More
How natural language understanding makes AI even cooler
NLU helps these companies address problems before they get widespread media attention. But it's also helping everyday people. Because of NLU, Google Assistant, Siri and Alexa mostly have the right answers to our questions. It will also be the reason why chatbots and robots will be able to perform … Read …
Mountain Dew’s Twitch chatbot attracted 190K viewers
Mountain Dew boosted awareness and engagement on video streaming platform Twitch with a chatbot aimed at gamers, per a statement shared with Mobile Marketer. The PepsiCo soft drink brand unveiled its DEWbot last year as part of a “Rig Up” promotion that awarded a $50,000 gaming Super Rig … Read More
Snapchat Releases New Lenses Exclusively for iPhone X
Snapchat has released a new set of lenses designed to take advantage of the dual front-facing cameras on iPhone X. When Apple first revealed the iPhone X last year it teased different ways app developers could make use of the front-facing “TrueDepth” camera. One of the examples included … Read More
Daytona Beach Shores officer fired for offensive Snapchat, officials say
The Snapchat featured Moriarty with an afro and beard, alongside emojis of a gun, syringe and police car. The bottom of the photo … In early February, department director Stephan Dembinsky received a complaint from one of the roughly 15 people Moriarty sent the Snapchat to. Dembinsky suspended … Read More
Captain Morgan has no plans to return to Snapchat as it maps out new routes to millennials
Four months ago Diageo froze spend with Snapchat globally after raising questions about the app's age verification policies. Now Captain Morgan's head of Europe Amy Mooney has told The Drum that the rum brand is in “no discussion” about working with the platform moving forward. Discussing the … Read More
Global E-Cigarette Market Size 2018 – Electronic Cigarette International Group, Cigr8, KiK and …
Global E-Cigarette market research report centers around the latest trends and developments in E-Cigarette market having six years of forecast period from 2018 to 2023 considering market status study from 2013 to 2018. What exclusive this report provides is market dynamics of E-Cigarette industry, … Read More
How AI Shopping Assistants Are Bolstering Retail Discovery
Apparel retailer H&M implemented a chatbot on messenger app Kik, which allows customers to see, share and purchase products in their catalog. H&M uses the bot as a brand extension tailored toward customizing the user's shopping experience by asking simple questions before recommending some … Read More