Going For Service Gold
Armed with these technologies, we are now entering a new stage of customer service. Chatbots never sleep and are easy to scale – posing many benefits for the “gold” standard of customer service. Chatbots can be a great supplemental service option that can help customers resolve simple requests … Read More
Customer service steps that turn SMEs into giants
You and I undertake customer journeys every day. Some are more or less fine throughout, and some have their ups and downs; some are consistently outstanding and some are the opposite, while with yet others it's as though it depends on what those with whom you interact ate for breakfast …
The Outnet is using its chatbot to push out influencer content
The Outnet's Facebook messenger chatbot starts off predictably. The tool first asks if you're looking for wardrobe ideas or customer service help. If you're looking for ideas, it then asks if you're shopping for a certain event or category, like vacation outfits or desk-to-dinner, or for more general style … Read …
How chatbots and AI are changing the consumer experience
For a brand, chatbots can give human agents superpowers, upping call-centre productivity and lowering costs. The Gartner group now forecasts that within two years AI will disrupt the jobs of one million phone-based customer support agents. Open rates on chat messages average 98%, which makes … Read More
PHE launches Alexa skill and Messenger chatbot to help new moms breastfeed
The advice service is available for free as a chatbot on Facebook Messenger and also via Amazon's Alexa voice service. Mothers can ask Alexa a variety of questions about breastfeeding and the answers will be provided tailored to the age of the baby. To access the skill, users need to …
Worcester files its own suit against opioid makers
City Manager Edward M. Augustus Jr., left, and Worcester Police Chief Steve Sargent discuss the opioid crisis and efforts to combat the problem in 2016. [T&G File Photo/Christine Peterson]. By Nick Kotsopoulos Telegram & Gazette Staff … Read More
Telegram said to triple price in largest initial coin offering
Dubai-based Telegram Group, an encrypted-messaging service that just raised $850 million from selling rights to virtual coins, is tripling the price in its next funding round, according to people familiar with the matter. The Telegram tokens it's developing for users, called Grams, are being offered at $1.33 … Read More
Protesting war veterans block main highways in Bosnia
Veterans of Bosnia's 1992-95 war are blocking main highways in various parts of the country to draw attention to their frustration with the authorities. The protest that began Wednesday in the Muslim-Croat federation — one of the two highly autonomous parts into which Bosnia is divided — has left … Read …
YouTube’s mistaken ‘purge’ highlights new peril for video giant
YouTube said Wednesday that its moderators had mistakenly removed videos in recent days during what some critics had called an ideological “purge,” highlighting the ongoing challenge for a video giant now hiring thousands of new employees in a push to rein in shocking and dangerous content. Read More
Whoops: YouTube accidentally removed several alt-right channels
YouTube appears to have removed several political channels in the wake of recent events. Now it's saying those channels were mistakenly removed by overeager moderators. I may have spoken too soon when I pointed out that YouTube's algorithm is doing a bad job and the company needed to get … Read …