AI Expo: Launch of New Agenda, Speakers and Conference Tracks at the Leading Artificial …
AI and the Consumer (19th April – day 2), see how AI is fuelling the future of customer experience as Gartner predict that by 2021, over 50% of enterprises will spend more per annum on chatbots and their creation than traditional app development. Sessions include a keynote on 'smart skincare' …
FreedomPop founder espouses world with zero customer service
In a Mobile World Congress panel session designed to discuss customer centricity, it may seem somewhat out of place that one of the operator participants encouraged the audience to imagine a world with zero, or very little, customer service. The view of Stephen Stokols, founder and CEO of … Read More
Four ISPs top ServiceValue ISP customer service rating
German ISPs easybell, cablesurf, Congstar and M-net are the best rated internet service providers by customers, all scoring a “very good”, according to German market researcher ServiceValue's annual ServiceAtlas Internet-Provider study. The study, which covered 1,100 customer opinions on … Read More
Essentials of Customer Service course offered at Central Maine Community College
Highly entertaining and motivational, the Give 'Em the Pickle training will inspire management and employees to do the most important thing they can do in business … take care of the customer. This program helps customer service representatives, store clerks, and wait staff sharpen their customer … Read More
Google Launches Slack Competitor ‘Hangouts Chat’ With Emphasis on AI Chat Bots
Google this week announced that its workplace chat app for Mac, PC, iOS, and Android, called "Hangouts Chat," has come out of the Early Adopter Program beta and will be available to anyone who pays for a core G Suite service. Hangouts Chat is an expansion of Google's Hangouts platform …
StayWell Introduces StayWell Voice
In collaboration with Orbita, Inc., StayWell Voice leverages the Orbita Voice™ platform to power multi-modal creation and management of intelligent conversational applications for devices such as Amazon Echo and chatbots for mobile and web environments. The company will be previewing StayWell … Read More
Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual …
SAN JOSE, Calif., March 1, 2018 /PRNewswire/ — [24]7.ai, a global leader in intent-driven customer experience solutions, announced the industry's first ever fixed price offer that empowers large companies to deploy enterprise-ready chatbots in just 60 days. Now, large companies in any industry can … Read More
Learning to ‘eat local’: Small cafes rise in ratings as chains sink
Chain restaurants are losing popularity and local restaurants are gaining regard, according to a ratings analysis by San Francisco-based Yelp Inc. Fast-food chains in particular are rated about 16 percent worse than five years ago, while local fast-food or counter-service restaurants were up 7 percent, … Read More
Closing of Weetabix plant in Clinton to eliminate 180 jobs
The Weetabix cereal manufacturing plant in Clinton will close by August 2019. [T&G Staff/Rick Cinclair]. By Lisa Eckelbecker Telegram & Gazette Staff. Wednesday. Posted at 7:18 PM Updated at 7:20 PM. Share. CLINTON – Post Holdings Inc. will close its Clinton cereal manufacturing plant and eliminate … Read More
Oxford mulls supplying water to Charlton
OXFORD – The town of Oxford has something that the neighboring town of Charlton wants very badly, and that's water. And Oxford is mulling whether it is willing to share, and if so, how much. At Tuesday's meeting of the Board of Selectmen, Town Manager Brian M. Palaia recommended that …