Who is the you that posts on social media? Philosophy has some suggestions
Social media is where we can meet, greet, and see what other people are doing and saying. But many people experience it more like a form of torture, unfortunately, and use it to hurt themselves. Instead, you can choose to use it wisely, and in so doing, you may construct …
How to Encourage Customer Advocacy on Social Media
From a brand marketing perspective, the value in social media isn't your ability to publish content and share it with followers. The true value is reaped when customers organically advocate for your brand without much prompting on your part. In other words, the power of social media lies in word-of-mouth … …
Social Media Use in 2018
As has been the case since the Center began surveying about the use of different social media in 2012, Facebook remains the primary platform for most Americans. Roughly two-thirds of U.S. adults (68%) now report that they are Facebook users, and roughly three-quarters of those users access … Read More
eGain to exhibit AI for Contact Centers at Enterprise Connect 2018
eGain AI-powered solutions deliver effortless, connected experiences for customers, agents, and the business, while slashing operating costs. … eGain will also speak at a breakout session titled "Contact Center AI that Works", presenting how a global telco transformed customer experience while … Read More
FreedomPop founder espouses world with zero customer service
In the mobile industry, Wang said 5G will drastically change the customer experience as people move from having a single device such as a smartphone to multiple devices. Accenture's view is AI must be used to improve the customer experience in a 5G world, with virtual agents, identity analytics, … Read …
ZTEsoft presents ZSmart uTalk for intelligent customer services
1st March 2018, Barcelona, Spain – ZTEsoft, a leading software provider, showcased at MWC 2018 its latest ZSmart uTalk, a next generation intelligent customer service solution based on cloud architecture and Artificial Intelligence (AI) technology. Empowered by AliMe, an intelligent service robot, … Read More
Innovative New Solution Helps Microsoft CSP Partners Deliver Exceptional Customer Service
RESTON, Va., March 1, 2018 /PRNewswire/ — Microsoft Gold-Certified Partner IOTAP today announced the launch of its innovative Work 365 Apps, a fully integrated customer experience platform for Microsoft Partners and Cloud Solution Providers (CSP) built on Dynamics 365. Work 365 helps Microsoft … Read More
Druva Honored at the 12th Annual Stevie® Awards for Sales & Customer Service Including …
SUNNYVALE, Calif., March 01, 2018 (GLOBE NEWSWIRE) — Druva. Inc., the industry-leading data management as-a-service platform company, today announced that Sunil Wadhwa, vice president of customer success and operations, was honored by the 12th Annual Stevie® Awards for Sales … Read More
Buildium Awarded Two Stevie® Awards for Outstanding Customer Service
BOSTON–(BUSINESS WIRE)–Buildium, the property management solution for real estate professionals was presented with two Silver Stevie® Awards at the 12th Annual Stevie® Awards for Sales & Customer Service over the weekend. Buildium was awarded Silver in the following two technology … Read More
5 Unusual Strategies Your Social Media Manager Should Test in 2018
Understanding how to tweak your approaches to “outsmart” or work with Chatbots may be a necessary step. You can also employ strategies in digital marketing for voice search and AI. If you are an early adopter of social media strategies that work on Alexa, you could win big. Think of …