How to add someone to a WhatsApp group
Want to bring more people into the WhatsApp conversation? Here's how (Picture: Jaap Arriens/NurPhoto via Getty Images). WhatsApp can be a very handy tool when you want to chat to multiple friends at once. But let's say you've set up a group with three or more people and you realise …
Social media platforms need to build better trust with parents
Social media platforms have once again been thrust into the spotlight, with speculation about the harmfulness of using these platforms at a young age. Facebook has been criticised for not consulting experts when producing its Messenger Kids product, and is now facing backlash in the press. For many … Read More
Sphere Sets Out to Change the Rules of the Social Media Game
Forecasts put the figure at $41 billion in 2017 against $17.9 billion in 2014. In other words, our social media activity contributes to billion-dollar profits for the platforms we trust with our private data and personal information. Social media giants are neither altruists nor charitable non-profit organizations. Read More
Social media does not decrease face-to-face interactions
Since the invention of the telegram, the adoption of new technologies, such as television, smartphones and social media, has often led to fears of the decline of face-to-face interactions and the potential of decreased happiness. Now, researchers at the University of Missouri and the University of Kansas … Read More
Salesforce’s Einstein AI makes 1B+ predictions daily. But how much will it cost customers?
Salesforce first rolled the technology out in September 2016 across its sales, service, marketing and analytics, community, IoT and app clouds. Salesforce uses the AWS and Google cloud platforms, the latter of which was expanded in November to connect Salesforce customers with Google's Analytics … Read More
Meet Josie, ASB’s digital assistant, and a New Zealand banking first
Instead organisations could simply do more, leaving their human workers to focus on the things that humans did best, like providing customer experience. Worldwide there's been debate over whether it is sexist that AI assistants are almost invariably created as female, but testing by businesses like ASB … Read More
Kanetix leverages AI technology to optimize consumer experience
Utilizing the website's pool of data, Integrate.ai configured its platform to predict which group of customers were likely to convert and their preferred method of transacting. The results of this test were invaluable to Kanetix, allowing the company to deliver a tailored buying experience for its customers. Read More
Erie mayor Schember unveils new City Hall customer service initiative
Mayor Joe Schember has promised to improve what he calls the "service culture" at Erie City Hall. A new initiative known as the "20-10" rule aims to do just that. Schember, at a news conference Thursday, said he asked all city employees to smile, and look each person that they …
VIZIO Customer Service Excellence Recognized with 18 Stevie® Awards
IRVINE, Calif., March 1, 2018 /PRNewswire/ — VIZIO, Inc. is proud to report today the recognition for its customer service excellence at the 12th annual Stevie Awards for Sales & Customer Service. In addition to receiving one of the 10 coveted Grand Stevie® Awards, for placing fourth overall out of …
Marlowe Theatre bosses in Canterbury accused of appalling customer service in row over Take …
Angry theatre-goers are accusing bosses at the Marlowe of "appalling customer service" in a row over ticket refunds due to the bad weather. Many who had booked to see the hit musical Take That tribute show The Band in Canterbury were this week unable or unwilling to venture out because …