WhatsApp beta app updated with live location, search participants and more
As you know WhatsApp has been working on a feature called Live Location. The Live Location feature allows you to share your real-time location for a specific amount of time. You can share your live location in a group chat or to one contact via an individual chat. With version …
Clarabridge Sees Continued Growth in 2017, Boasting Over 91 New Customers and 60% Growth …
Our customer care team has a CSAT rating of 2.8 on 3 with an average first response time on chat of less than 15 seconds. Customer satisfaction was also bolstered by launching Success Packages, offering our customers 3 tiers of support for our CX Social suite in order to ensure …
Channel social media stories from the trenches
One company that had recently transformed from service provider to a cloud provider was simply setting up its LinkedIn and Twitter accounts, while … They integrated social media training into their customer support because that's where a growing number of technical concerns were surfacing with the … Read More
Your Bank’s Social Media Strategy Needs to Drive the Consumer Experience (and Revenue), Says …
“We are on ten different social media channels, and we are quantifying the value with ROI, data-centric metrics, driving revenue.” The bank, which is partnered with digital marketing service Sapient Razorfish for its Customer Care media strategy, doesn't approach social media as a “product push” or rely … Read More
Keeping your kids safe on social media
NORTH COLONIE, N.Y. (NEWS10) – Kids are exposed to social media earlier than many parents thing. Some are only in 3rd and 4th grade when they get their first taste, and many don't know how to protect themselves from the dangers that exist. A local school district is stepping up …
‘Rudaw is first, always the first’: Fans celebrate channel’s social media award
ERBIL, Kurdistan Region — Rudaw fans who engage with the broadcaster's various platforms in several languages received news of its award for social media engagement with joy on Wednesday. Rudaw won the award for best social media engagement for the year 2017 as part of the 13th WAN-IFRA … Read More
Gigi Hadid warns fans ‘social media harms your mental health’ with phone case
Gigi Hadid is one of the most followed models on Instagram with a whopping 38.6 million followers on the platform. But that doesn't mean she thinks social media is all rainbows and butterflies. The 22-year-old has warned fans of the dangers of social media with her phone case. The model …
AI Powered Amazon Go Stores to Modernize Your Grocery Shopping Experience
The integration of innovative technologies like weight sensor technology and hundreds of cameras watching buyers every movement is likely to promote transform an entire grocery shopping experience. The customer neither need to wait in long queues for billing at cashier counter nor to swipe … Read More
SmartAction Hires Experienced Sales Leaders to Drive Substantial Growth
EL SEGUNDO, Calif., March 1, 2018 – SmartAction, provider of the first omnichannel customer self-service platform powered by AI, today announced that it has hired two highly experienced leaders, Dale Zwizinski and Andrew Taylor, to manage direct and partner sales, respectively. In expanding … Read More
Predictions: 5 Areas Of AI And/Or Machine Learning To Watch Closely
But the holiday experience is already being improved by smart services like Samsung's Bixby that can translate images of foreign language text on the fly. Hotels and airlines are using AI chatbots to improve customer service, while AI backends can plan future airline seating layouts, hotel designs and … Read More