Who you are: • Talented, guest centric, high energy person. • A personality that is warm and welcoming. You have exceptional customer service skills and you are able to authentically represent Piedmont Social House. • Strong communication, organization and time management skills, be a strong team … Read More

Six years ago, Carly Keeny had a hard time convincing her colleagues at United Way of Greater Philadelphia and Southern New Jersey that social media was anything more than a place to store content. Since then, however, Keeny, now vice president of communications and public affairs for the United … Read …

Houston's FBI office has attempted to assuage concerns over social media advertisements calling for crisis actors in the city. The FBI's announcement came just hours after Twitter users attempted to link more than 40 illnesses at a Third Ward school Thursday morning to at least one alleged Craiglist … Read More

Deb Fischer, Omaha Mayor Jean Stothert and other public officials to not block critics from their government-affiliated social media accounts. The ACLU said it's received complaints from people who say they were blocked from the official accounts held by Nebraska's congressional delegation, Omaha's … Read More

As design thinkers, reinventors are always on the hunt for new clues that reveal their customer needs. More than one-quarter of reinventors turn to AI technologies and cognitive solutions to better understand customers and improve the customer experience. Personalised experiences that make products … Read More

Their merchandising teams will be freed from lengthy and routine work and will have the time and space to apply their creativity to fine-tuning the very best customer experiences. AI is starting to find its way into the retail industry with the start-up community — with companies such as FindMine. …

China's tech sector saw huge developments in 2017, and spending on tech here is predicted to grow 8% in 2018. Here we look at some of the reasons why and how: expect to see continued overseas development in part due to the government's Belt and Road Initiative; customer service will …

“I've pushed my people to be the face of Programs – to step up, to brief the general officer or the customer, to give them opportunities outside their comfort zone while coaching them as they gain that experience. They may have done things differently than I would have, but that's …

We don't pride ourselves to be the best on all fronts however we have continuously strived to improve on our services most especially on our network to enable Nigerians enjoy the basics. From time to time, we keep investing millions of dollars on our network because superior customer service is …

When the Dallas Cowboys surveyed the woes of the team's tumultuous 2017 season that saw them finish 9-7 after heading into the season with hopes of making a Super Bowl, they decided continuity was best at the top of the coaching ranks, but change and freshness were needed among the …