Ooredoo Group pioneers AI network innovations
More than 160 million Ooredoo Group customers are set to benefit from more robust and widespread network coverage, more advanced mobile apps, … at Mobile World Congress, including the Ooredoo Network 2022, Digital Partnerships, and Digital Customer Experience, and will further support Smart … Read More
Putting the (artificial) intelligence back into banking
AI is the new frontier for customer service and banks have already invested in intelligent Chatbots and AI based customer service agents to provide 24/7 customer engagement and enable staff to undertake more value added activities. Until recently traditional banks were rightly fearful of the challenge … Read More
Report: How digital disruptors ‘prioritise’ personalised customer experiences
The personalisation and customer service piece of the study – main tenets of the report – reported organisations that are approaching problems with empathy for users are creating close customer connections. “In many industries, customers even become collaborators on product planning and design,” … Read More
Does Better Customer Service Mean Lower Margins for Your Business?
If you're interested in public perception, your reputation or the strength of your brand, you absolutely have to insure a high quality of customer service. Some of the best restaurants don't need to advertise because they train their staff to ensure their customers have a great experience. On the other …
Here’s How Chatbots Can Help With the Heavy Lifting in E-Commerce Customer Care
With just a few interactions, a chatbot can offer both relevant product recommendations and promotions in order to secure a conversion. At the end of the transaction, the bot can record the outcome and pass along feedback or complaints with the service to human customer service personnel in order to … …
Instagram code reveals unreleased voice and video calling
Instagram wants to be your phone, not just your camera. And it wants to be better at it than Snapchat. Files buried in Instagram and the Instagram Direct standalone app's Android Application Packages (APKs) are files and icons for “Call” and “Video Call”. APKs often show files for unreleased features … …
Survey shows Snapchat challenging Facebook among US youth
The Snapchat app logo is seen on a smartphone in this picture illustration taken September 15, 2017. — Reuters picWASHINGTON, March 2 — Facebook remains the most popular social network among Americans but faces a growing challenge from Snapchat for young audiences, a survey showed … Read More
Is Instagram about to kill Snapchat with surprise new feature?
Facebook, WhatsApp and Snapchat all have calling functionality, leaving Instagram feeling a little out-dated. But it seems Instagram is finally playing catch-up with its rivals. According to a TechCrunch report, which broke the story, the feature may launch within Instagram's existing Direct Messaging … Read More
Thomas Whitaker’s clemency and other letters
What is wrong with the governor of your state to commute the death sentence for Thomas "Bart" Whitaker? He was tried and convicted for the crime of murdering his mother and brother. A jury and court decided on his guilt and sentencing. They decided on the death penalty, and all …
New Braintree man pleads guilty to 2016 stabbing
WORCESTER – A New Braintree man is scheduled to be sentenced next week after he pleaded guilty Thursday to charges stemming from a stabbing two years ago in Barre. William T. Griffin III, 31, of 605 Dennis Whitney Road, New Braintree, entered guilty pleas in Worcester Superior Court to charges … …