Facebook ends test that split News Feed in two in six countries
SAN FRANCISCO: Facebook Inc put an end to a test of splitting its signature News Feed into two, an idea that roiled how people consumed news in the six countries where it occurred and added to concern about Facebook's power. The test created two streaming series of posts. One was …
Challenger Brands: Understanding The Changing Face Of Facebook
With over 2 billion monthly active users, Facebook remains the neighborhood bully (or industry gorilla, as we like to say), driving the way people use social media to interact with each other and organizations. It is within this context that Facebook is changing the most. As challenger-brand marketers, we … Read …
Facebook ends short-lived alternative ‘Explore’ news feed idea
"We constantly try out new features, design changes and ranking updates to understand how we can make Facebook better for everyone. Some of these changes — like Reactions, Live Video, and GIFs — work well and go on to become globally available," explained Facebook's head of news feed, … Read More
Here’s How Chatbots Can Help With the Heavy Lifting in E-Commerce Customer Care
Although consumers have found recourse through social media in recent years when they require customer service or need to lodge a complaint, the strong interest (55 percent) in using some form of messaging to solve a problem with a company indicates there's a better way to resolve an issue. Read …
How social media is transforming bartenders into ‘drink designers’
BARTENDERS are creating a stir — building an army of fans both at the bar and on social media who are thirsty for their every move. The job has moved on from simply pouring beers, with the drink devotees now attracting thousands with their theatrical and highly technical concoctions. Read …
How To Implement A Social Media Strategy That Engages Your Team
We've all seen how social media has transformed consumer markets. But it has also impacted the landscape of business and employee communications. While company time was once limited to 9-5, that isn't the case anymore. Today, your team members represent your company 24/7 by Tweeting, … Read More
Top Four Social Media Skills Every Marketer Must Have | Infiniti Research
LONDON–(BUSINESS WIRE)–Infiniti Research, a world-renowned market intelligence solutions provider, has announced the completion of their latest list blog on the top four social media skills every marketer must have. The job of a social media marketer is always dynamic, and it is now essential to … Read More
Utility gets a handle on dropped calls
The Brunswick-Glynn County Joint Water and Sewer Commission turned around its customer service department this year, reducing the percentage of … Due to the increase in calls last summer, Sellers tried rearranging the customer service department and getting the customer service employees to … Read More
Rocket Matter Wins Fourth Consecutive Stevie Award for Outstanding Customer Service
The first-ever cloud-based legal practice management software, Rocket Matter, won a prestigious Silver Stevie Award for Customer Service Department of the Year for companies with up to 100 employees. 2018 marks the fourth consecutive year Rocket Matter has won a Stevie, putting it in a league of … Read More
Seismic Wins Gold For Sales & Customer Service At The 2018 Stevie Awards
At the time of this announcement, Doug Winter, Seismic co-founder and CEO, said, “Seismic continues to invest heavily in ensuring that we offer the best, most innovative sales enablement solution on the market for the customer.” Doug added, “Considering the tremendous amount of work our team puts … Read More