Kenyans online have launched a campaign to publicly shame youngsters who post nasty pictures on social media. The aim is to share the nasty pictures widely enough on social media until they reach to the parents, guardians or relatives of the offending youngsters. Kenyan teenagers have routinely … Read More

With the recent controversy surrounding Facebook oversharing users' personal data, a lesser-known social media app is surging with downloads, according to a report by CNBC. The app, Vero, promises never to share personal data and to stay ad free, making it a new favorite among those who want … Read More

Ads serve a variety of purposes, including raising brand awareness, but the core measurement of a social media ad's success is usually how persuasive it is. Ads want to persuade consumers to do something, whether that's buying a product, calling a phone number, visiting a website or switching their … Read …

Directly's customers include some of the world's largest and most powerful companies. World-renowned brands such as Microsoft, Autodesk, Pinterest, Samsung, LinkedIn, and SAP use Directly's AI platform to leverage the expertise in their network and came out with a much better customer experience. Read More

These subtleties can be giveaways that customers are talking to a bot and can negatively affect the customers' experience and perception of the business. At Zingle, our business text messaging platform uses AI as a supplement, rather than the entirety of the solution. For example, when a customer … Read More

A friend of ours swearing off their once-favorite company after a phone call to customer service yielded nothing more than increased frustration; a colleague leaving a scathing review after waiting an unreasonable amount of time just to connect with an agent, and the list goes on. What these stories have … …

Debbie Frankovich talks to Brenda Battle and Marilyn Johnson at a dining facility on Fort Lee March 22. Frankovich is the director of the Mission and Installation Contracting Command-Fort Lee office. Battle is a contracting officer representative from the Logistics Readiness Center, an element of the Army … Read More

Excellent customer service is key for any firm or organization. But providing it in the digital age has become increasingly challenging. On Tuesday, April 6, the university's latest Knowledge Transfer event gave members of the USD community the opportunity to hear from experts on the subject. Read More

Thanks to AI, businesses can use chatbots to automate customer communication. Chatbots are programs that recreate natural human conversation, learning more with each interaction, and thus, improving their ability to answer customers' questions. By automating customer communication through … Read More

“Yet, they prefer to ask someone about their queries and so a chatbot seems the best way to go.” In 2017, her team began experimenting with using chatbots and turned to Google Cloud, as they had the right tools and expertise to help them through this digital journey. Digi uses …