… 7 day/week Front Office service, M2M services, one-stop-shopping approach Azercell Express offices, Online Customer Care and Social Media Customer Care services, Mobile Customer Care office, mobile e-signature service “ASAN Imza” etc. Azercell deployed first 4G – LTE services in Azerbaijan in … Read More

TEMPO.CO, Padang – Head of the National Counterterrorism Agency (BNPT) Suhardi Alius warned the public about the outspread of radicalism on the social media. “Members of the public need to seriously filter the information that they receive because social media has been used as a tool to spread … Read More

While insurance companies are strongly committed to using social media channels for branding and customer service, they are leaving potential untapped, according to a new study. Facebook, LinkedIn and Twitter remain the most important social media channels for insurers, particularly as they seek to … Read More

Candy Lian, a Chinese social–media influencer who popularizes cosmetics brands, has drawn more than 4 million viewers for her first live online performance from Tokyo's upscale shopping district of Ginza introducing various products from cosmetics to traditional Japanese tableware. Her latest event … Read More

For a business to succeed, it needs to maximize the payoff from its customer experience. This payoff comes when customers remember their experience positively and choose to return, ideally bringing their online and offline friends with them as well. This makes it essential to understand how customer … Read More

Overall, these three topics highlighted reasons for investors to be optimistic. Salesforce's strong execution in AI and service cloud is solidifying its leadership position in customer relationship management, and all three of Salesforce's major growth drivers — industry specialization, international expansion, … Read More

“Frontier strives to address billing issues and service complaints promptly, whether the issue comes to Frontier's attention directly from the customer or through the commission,” Reap wrote in an email. “In addition, Frontier has implemented a number of process improvements over the past months … Read More

GREENSBORO, N.C., March 2, 2018 /PRNewswire/ — The Brooks Group, a global sales training and selling solutions firm, received two Bronze Stevie Awards in the 12th Annual Stevie Awards for Sales and Customer Service. The awards were won for the categories of Sales Training Practice of the … Read More

Shipper demand for visibility has seen Kuehne + Nagel launch the Sea Explorer service – a “comprehensive” overview of direct sea freight operations. It gives customers an overview of 3,000 vessels and 750 direct weekly sailings, acting as an extension to its quote, booking and tracking capabilities. Read More

Kevin Beales knows just how difficult it can be for entrepreneurs in the North to catch the eye of London investors. Beales built The Test Factory, an online test and exam company based in County Durham, using regional funding and sold it to GL Education in 2014. Read More