Virginia Beach Police investigating social media threat made toward Salem Middle School
Good evening parents – This is Dr. Smith, principal of Salem Middle School. I'm calling to let you know that police are currently investigating a social media post that referenced violence against our school. As we have seen in the past, police are quick to identify and charge suspects in …
Artificial Intelligence provides more power to fight financial crime
That puts financial institutions in a tough position, tasked with devoting more time and resources to ensuring security while trying to deliver a frictionless customer experience. However, advancements in artificial intelligence (AI) are already easing the burden – and creating a more promising outlook for … Read More
Should You Use Chatbots In Your Customer Service?
Global Technology Leader Mahindra Comviva shares an enterprise look at chatbot technology and he pros and cons for enterprises and consumers alike. GURUGRAM, HARYANA, INDIA, March 2, 2018 /EINPresswire.com/ — There's been a lot of discussion in the last couple of years about the rise of AI. Read More
Uniserve to Sell Glenbriar Shares
Recently, the Uniserve board hired Nicholas Jeffery as the new CEO, who has a wealth of internet service provider and managed service company experience. Uniserve prides itself on delivering world class customer services. It believes that when all else is equal you can trust the company to offer … Read More
Weathering the snowstorm: how customer communications can cope in a crisis
Keeping customers informed and customer service up and running are the biggest worries for many businesses. Fortunately, technology is increasingly capable of providing a viable solution during these periods. Contact centres today are increasingly choosing to opt for self-service options such as web … Read More
Opinion: Fort Collins utility billing error hit hundreds of customers
We all understand paying for services. But when the system for calculating bills for wastewater service develops a problem, dealing with that can be a pain for customers. A reader recently contacted me with a concern about a wastewater bill for his property. He received a bill for a month's …
Mental health chatbot secures $8m funding
Mental health chatbot Woebot was founded with the goal of democratizing access to the best, scientifically validated approaches to mental health. Woebot uses natural language processing to analyse daily, one-on-one interactions with users to deliver a self-guided version of cognitive behavioural … Read More
Secret files buried in Instagram suggest BIG changes that will make it more like Snapchat
Tech enthusiasts have uncovered secret files inside Instagram's APK (Android application package) that points to forthcoming new features. Uncovered by TechCrunch reader Ishan Agarwal , the files are labelled "call" and "video call", which has led the site to speculate that the photo-sharing social … Read More
Snapchat Spectacles v2 tipped for 2018
Snapchat Spectacles turned out to be a damp squib for the company, but Snap is reportedly refusing to give up, and readying not one but two new versions. The sunglasses drove Snapchat fans wild in late 2016 and early 2017 with their limited availability, Snap initially only offering them for …
Snapchat Seems to Think We’ll Like Spectacles 2.0 More than the First Flop
Despite a big splash that had at least one asshole waiting in line for 5 hours just for the opportunity to buy a pair, the original Snap Spectacles were a flop. Snap sold only about 150,000 pairs and was forced to write off $40 million dollars in costs “related to …