Rollins Purchases OPC Pest Services
"OPC Services goal has always been to provide extraordinary customer service, which aligns with Rollins' mission – to be the best service company in the world," said John Wilson, President and Chief Operating Officer of Rollins Inc. "We look forward to OPC Services joining our family of brands, and we … …
salesforce.com Management Talks AI, Growth Drivers, and More
Block explained that growth in service cloud has been driven by its clients seeking out the best platforms to help them stand out when it comes to customer service. He said, "If you think about how companies are differentiating themselves, they differentiate with service and we have the leading solution …
DAT Solutions Wins Silver “Stevie” Award for Customer Service
DAT's presentation, “A Road to Professional Development, Caring Culture, and Customers for Life,” garnered praise from the panel of judges at the awards ceremony, held on February 23 in Las Vegas. The Stevie Awards recognize excellence in customer service, contact center, business development … Read More
Should You Use Chatbots In Your Customer Service?
Global Technology Leader Mahindra Comviva shares an enterprise look at chatbot technology and he pros and cons for enterprises and consumers alike. GURUGRAM, HARYANA, INDIA, March 2, 2018 /EINPresswire.com/ — There's been a lot of discussion in the last couple of years about the rise of AI. Read More
A Defining** Moment for Conversational Commerce
21, 2018), technology reporter Cade Metz, took conversational commerce to task in part by focusing on the rapid evolution and then devolution of Microsoft's Tay, a chatbot designed to encourage and sustain meaningful person-to-machine conversations, but, in so doing, ended up devolving into a… Read More
Verb Energy Raises Seed Round, Relies on the Human Touch
When dealing with any type of customer service online these days, I just assume that I'm talking with a chatbot. Companies like chatbots because they take the place of actual people who need things like paychecks, healthcare, etc. But if you reorder product from energy bar startup Verb, you will …
Snap Working on Two New Spectacles Versions (Report)
Snapchat corporate parent Snap Inc. hasn't given up on wearables just yet: The company is working on two new versions of its Spectacles glasses, … Snapchat was able to generate some excitement for Spectacles when it first introduced the product in 2016, thanks in part to a release strategy that …
Future Previews New Drake Collaboration On Snapchat
With Drake and Future both plotting and scheming to drop in 2018, it would be the perfect time to come through with a surprise drop. Today, Future has taken to Snapchat to preview an unreleased collaboration with Drake. The snippets aren't exactly the most generous, but it doesn't take much …
How DJ Khaled went from broke and in jail to making $24 million, working with Jay-Z
That's certainly been the case with Snapchat. According to a March 2017 Wired story, his posts on the platform were seen by 3 million to 4 million people each at the time. (Snapchat does not share follower counts.) Khaled now has more than 9 million followers on Instagram and more …
Egypt’s embattled activists face a #MeToo reckoning
Accusations of sexual misconduct directed at two prominent human rights lawyers in Egypt — one of them a former presidential hopeful — have roiled the country's beleaguered civil society, which is already under unrelenting pressure from authorities. The allegations, directed at former presidential … Read More