For eight minutes between 3:34am and 3:42am, Blane McIIroy took selfies in Jackson's house and then published these in a WhatsApp group he was a member of. At 3:48am, Paddy Jackson took photos of Blane McIlroy on the sofa with three girls, none of whom were the complainant. Two minutes …

Twitter is trying to get a better handle on the “overall health of the public conversation,” and the social network is actively seeking suggestions for metrics it should incorporate. Nonprofit research organization Cortico developed four indicators to measure conversational health— shared attention, shared … Read More

Yesterday, Twitter issued a call for proposals to measure its “contribution to the overall health of the public conversation” so that it could help “encourage more healthy debate, conversations, and critical thinking,” and discourage “abuse, spam and manipulation.” It's the kind of high-minded request that … Read More

In a blog post, Twitter (TWTR +1.2%) notes it is increasing diversity hiring goals for the coming two years. The company surpassed its 2017 goal of having women make up 38% of its workforce, hitting 38.4%. By the end of 2019, it's now targeting a 43% female workforce, writes Candi … …

But in the virtual world, Facebook and other social media are full of political content. Italian parties are harnessing social media to speak to voters, especially young ones, in part because they are strapped for cash. For the first time there will be no public refund to parties for their …

Yes, this is the let's-freak-out-Facebook-users viral hoax of the day! Some hoaxster(s) came up with a fiction about “extreme hackers” stealing personal information via popular entertainment apps that transform your photo, showing you how a gender-bending or less-hirsute version of you would look. Read More

Facebook has claimed to have found no further evidence of co-ordinated Russian-backed ad purchases on its platform targeting the 2016 Brexit vote in addition to the ad buys it previously reported. In December Facebook reported finding three Brexit-targeted ads and less than $1 spent by … Read More

Marketers interested in social selling need to weigh whether to use chatbots or deploy actual customer service agents. The decision depends on a number of variables. Read More

But this company does more than just automate your customer service business. Another social media management tool, Sproutsocial offers an array of features and packages. They offer social media management and marketing solutions, as well as customer service solutions. They also tailor features … Read More

But it's not enough to just copy another brand's successful storytelling strategy, said Jay Baer, a digital marketing pioneer and president of social media customer service consultancy Convince & Convert. "Same is lame," said Baer. "If your objective is to look at what others do and say 'I want to …