Chatbots have been massively hyped up over the past couple of years. Some people have suggested the technology will eradicate the use of apps, while others have claimed they will entirely eliminate customer service jobs. But what does the average user really think of brand bots? As someone who … Read …

By employing an indoor mapping solution and useful smart technologies like beacons and chatbots, retailers then enable shopper engagement. Through enablement a retailer can gain access to shopper insights and ultimately optimize store operations. The data collected through applications built on … Read More

Chatbots have become a staple of the marketing and customer service world in 2018. With improvements to AI and a range of responses, a company can use a chatbot tool to deliver quality customer service experiences or engage with any prospects just as effectively as email. Using chatbots to reach … …

A 15-year-old Parsippany boy was served a juvenile complaint for terroristic threats Thursday after police learned of comments he allegedly made on Snapchat. The threats appeared directed towards certain fellow students at Parsippany Hills High School, police said. Police learned of the threats after a … Read More

But unlike Facebook, where publishers have been learning for years how the algorithm works (i.e. it boosts live video and downgrades click-bait headlines), Discover publishers are trying to learn what Snapchat's algorithm is looking for. The company hasn't told them how it works, according to sources, … Read More

I woke from a dead sleep in the early hours of November 21, 2016, and scrolled, bleary-eyed, through my Twitter feed. I landed on a tweet from Snapchat: a picture of a storefront with a bright yellow facade, a stone's throw from Apple's flagship Fifth Avenue store. Snapchat had announced …

The festival, which has received international attention, is a competition put on by Doublebunny Press for short films that illustrate original poems, all of which are non-performance based. The author of the poem must participate in the making of the production. As well as a $200 prize for Best Overall … …

MOUNT PLEASANT, Mich. — Police say two people who aren't students have been fatally shot at a residence hall at Central Michigan University. The school says police believe the Friday morning shooting “started from a domestic situation.” Investigators are searching for a 19-year-old suspect who is … Read More

The long-planned closure of the retail Post Office at 2300 Redondo Ave. has been postponed for two weeks, with the move now scheduled March 19. The office was part of the larger distribution center on Redondo that had closed earlier. The property has been purchased, and plans to rebuild have …

If you're starting a YouTube channel, don't expect to get rich quickly — or at all. The world of video blogging may look easy and glamorous to outsiders watching polished videos of relatable makeup tutorials and funny animals, but it's exhausting work. A new study found that even the most …