Facebook orders Kim Kardashian West’s celebrity pranking show
Facebook has ordered a series by Kim Kardashian-West where kids prank their famous celebrity parents. But given that it's a live, unscripted show, those watching it on the social media platform might be chosen to lend their pranking expertise. Plus, show producers (and the kids themselves) will … Read More
Facebook says it’s ‘playing catch-up’ on Russia and the election
The "unacceptable" things she's talking about were Russia's attempts to meddle in the election by spreading false and divisive content on Facebook, through a combination of paid ads and organic posts. They also took to Twitter and to Google to try to interfere and sow discord among Americans. Read More
Facebook’s Equal Time Quandary
The equal-time rule doesn't apply to the internet, but the recent hubbub over Facebook's influence on the election—in which both Hillary Clinton and Trump's 2016 campaign digital director, Brad Parscale, chimed in—illustrates that many feel it maybe should. The spat began with an explanatory piece … Read More
Camden Co. officials announce meetings regarding kids and social media
CAMDEN COUNTY, N.C. – The Camden County Sheriff's Office announced that it will partake in two meetings at Camden County schools about kids and the use of social media. The first meeting will be March 20 at 6:30 p.m. and will be held at Camden Intermediate School, followed by a …
Could YOU give up social media? Survey finds 59% of people think it would be easy to quit …
Approximately 51% of internet users between the ages of 18 to 24 years old said it would be hard to give up social media. Just 14% of all social media users say it would be 'very hard' to quit the popular apps. It seems that people have gotten more and …
Oscars 2018: Have The Winners Been Predicted By Social Media?
Social media analytics specialist Sprout Social has collected mentions of the Best Picture, Best Actor and Best Actress nominees throughout February from Twitter, Facebook, Instagram, YouTube, Tumblr, Google+, Reddit and the Internet at large. It's then used the numbers of positive mentions each … Read More
The Top 4 Marketing Trends to Watch in 2018
Chatbots have become a staple of the marketing and customer service world in 2018. With improvements to AI and a range of responses, a company can use a chatbot tool to deliver quality customer service experiences or engage with any prospects just as effectively as email. Using chatbots to reach … …
A brave new world for retail IT
Retailers are utilizing IT in pursuit of two key goals — improving customer service and driving down cost. As a result, all IT investment has to be justified against improvements delivered in both of these areas. When it comes to cost, how technology is deployed, supported and updated across hundreds …
4 Reasons to Give Your Employees Instant Access to Business Information
Giving employees ready access to relevant information can enable better customer service. When customers have an issue with your product or service, they don't contact you hoping to be put on music hold for a while or to wait a couple of days for a response to their email. They …
Empower Your Customer Service Employees to Succeed
Source: gpsinsight.com “Let me speak to your manager” is the typical phrase spoken by an angry, frustrated customer, and it's a big flashing sign that your customer service department has failed in its main mission. More likely than not, that customer became even more angry and frustrated because the … Read …