The 10-episode series will be produced by Lionsgate, which has partnered with the Facebook Watch video platform, where the show will air, Deadline reports. Lionsgate says that the “new series peeks into the family relationships of Hollywood stars as children prank their famous parents and an … Read More

Facebook does not decrease the amount of time people spend with each other, a new study claims. Researchers found that social media use was not associated with changes in direct social contact, and may actually improve social well-being. The adoption of new technologies from smartphones to … Read More

In a no-Facebook ad universe, this channel will now have to shoulder a heavier burden. It means entrepreneurs have to either find more effective ways to conduct their own media relations or get better at finding the right agency partners. The bottom line is that money spent on PR needs …

Now you have to work at gaining their attention through more personalized offerings and keeping it by delivering superb customer service. Social commerce lets you do both extremely effective. That 71% increase in perception that we were talking about earlier can be attributed to having a good social … Read More

But social media clearly can make social interaction and communication easier than it ever has been. A 2007 study of 1,200 Dutch teenagers produced a similar result to Kearney's study and found that instant messaging actually seems to strengthen existing friendships and increase well-being. Read More

In order to study cryptocurrency adoption, the analytical intelligence firm Pulsar has researched the subject in a different way by utilizing mentions across social media platforms. In addition to the data provided by Pulsar researchers also used other sources such as Audiense, and Google search data. Read More

Each week, we'll give you a roundup of the outrage, the posturing and the downright weird unfolding on social media. Old school winking emoji. Independent MLA Derek Fildebrandt tweeted out plans to release a shadow budget before the NDP tables its provincial budget in a few weeks. “Albertans … Read More

In addition to offering lower prices for his vehicles than many larger companies, customer service is also a big part of Havior's model. Although running the business is a tiring and time-consuming process, the business owner said his smaller size is actually one of his biggest assets — Havior personally … …

[Note from Dan Miller: With this post, Mitch Lieberman joins the team of Opus Research contributors. Mitch is a long-time thought leader and engaged practitioner in the realms of customer relationship management (CRM), sales enablement, customer service and customer experience. Thankfully, he has … Read More

T-Mobile is looking to cement its recently earned position as the top U.S. carrier for customer service with the opening of a brand new customer care center that will substantially increase the number of customer care employees. The company says the result will be a growth in the number of …