As seen in this example, an AI-powered platform enables the retailer to effortlessly orchestrate content, fulfillment, service and exceptional support while delivering a seamless customer experience. With benefits like these, the question of adopting AI is not 'if', but rather 'how' can it be integrated? Read More

TODCO, transportation division of Overhead Door Corp. and manufacturer of roll-up doors, swing doors and walk ramps for the trucking industry, has promoted Jay Sloan from the manager of customer service and IT to the director of customer service and marketing. Sloan's extensive knowledge of … Read More

Poor customer service detracts from a shopper's quality of life. According to a new survey from Oracle Communications, 68% of consumers are fed up with poor customer service and they would buy more from brands if they upped the customer service experience. In fact, most consumers said that … Read More

By ignoring what customers have gone through before they reach for the phone, companies lose the opportunity to provide a superior customer support experience. A McKinsey study found that, in regards to participants' customer service interactions, “more than 70% reduced their commitment when … Read More

We are living in interesting times, that has never been in doubt… but how cool is it to shift from chatting with your best friend online to purchase airtime to chat with another who is not online in a voice call? That, in a nutshell, is what Pia, a chatbot …

Though still nascent technologies, AI-powered chatbots and voice assistants are growing in popularity in the workplace, according to a recent report from Spiceworks. More and more, governments around the world are pouring investments into developing the technology; China is inching closer to the … Read More

Chatbots, which had a prominent position last year, are expected to grow with one of the key interfaces between the brand and consumer in 2018. According to research firm Gran View Research, the overall growth of the chatbots market should be at annual rates of 24 percent by 2025. For …

Snap began tests of an e-commerce function in several Snapchat Discover publisher channels, unnamed sources told Digiday. The option lets users swipe up to buy products from a virtual storefront inside Discover that also offers Snapchat-branded merchandise like sweatshirts and hats. A source told … Read More

Now, Snapchat is an interesting concept. You take a picture of video, post it on your story or send it as a private message and it disappears in 24 hours. People can't see your posts unless you post it in a public story. And in private messages, you can normally …

Football media business Copa90, most famous for its YouTube channel which boasts more than 1.5m subscribers, is partnering with Snapchat to provide an alternative look at the upcoming World Cup via the Discover section. Starting 2 June – 12 days before the start of the World Cup – and ending …