And while most people who watched Ed Sheeran play at Perth's new stadium loved his performance, many were less than as impressed with the venue. Dozens of concert-goers took to social media to vent their frustration over what they say was poor sound quality, long queues and lack of screens. …

“I was sitting at home and the telephone rings, but it was actually my wife going to say, 'There's a picture on the social media with our car in the back, and I recognize our stickers on the back,'” he said. A picture of Schoknecht's car had been posted by …

In other words, Virginia has created a system where a utility profits less by understanding and meeting customer needs and more by influencing politics in the State Corporation Commission and legislature. It's the outlines of an approach to electricity services that is all too common across the U.S.. Read More

HUDSON VALLEY – Electric service was restored to more than half of the nearly 110,000 customers impacted by the storm, though strong winds continue to impact the region. As of 7 a.m., approximately 53,000 customers remained without electric service in nearly 1,200 individual damage locations, … Read More

"I have nothing but absolute admiration for them – and for the rest of our operations and customer services teams, for their sterling efforts. They too have had great feedback for the regular and detailed service updates that are keeping people informed about which buses are running and when.". Read …

Avatars, chatbots and virtual assistants are getting smarter by the day, and the AI that powers them is helping customers get more of the right content at the right time. But humans will remain as important as ever. Nigel Piper looks at how (wo)man and machine can work successfully in …

The Venice, California-based company's Snapchat social media app's popularity with young people was viewed as a major threat to industry leader Facebook (FB. O). Major investors included T. Rowe Price Group and Fidelity Investments. But Snap's pace of user expansion over the past year has failed … Read More

Unfortunately, you can't please everybody. The people who create tech interfaces must recognize this fact. These individuals need to think about clashing ideas from users to boost the experience on their favorite platforms. However, their consumers aren't the only ones whose choices need to consider. Read More

Although Snapchat has faced some loss, but the company is still working on its new spectacles. According to some reports, two new versions of Snapchat spectacles coming this fall. These new spectacles will come with improved performance and new features. Read More

… played for Salem State this season and beat Worcester State on Feb. 24. … The team recognized announcer Eric Lindquist with an in-game announcement about his 1,000th pro hockey broadcast, which happened earlier in the week in Brampton. —Contact Bill Ballou at william.ballou@telegram.com. Read More