Earlier this week, Facebook CEO Mark Zuckerberg promised lawmakers that his platform would crack down on fake accounts and foreign influence. But at least two Facebook pages linked to websites operating out of Bulgaria are still targeting U.S. veterans of the Vietnam War, according to a letter … Read More

But if you've been following all the recent Facebook drama or you can't stand the culture of Twitter discourse or you feel like the Instagram algorithm is harmful to your well-being and you've decided that you need to make a statement by quitting something, I might be able to offer …

Brands that do reach out and reply to comments and tweets are typically viewed favourably by users – plus it can take the strain off other areas of customer service. For a luxury brand like Chanel, however, this is clearly not a priority, or at least not one big enough …

86% of consumers note that it is appealing when a retailer's staff and customer support uses their personal preferences to provide better service. • 52% of retailers think consumers are concerned about data being passed onto third parties, yet 81% of consumers would consider removing their personal … Read More

“Customer relationships are really key to customer service and in this day and age with Twitter and social media and mobile phones for everything it's gotten more difficult to figure out how to have a high touch experience in this high-tech world.” Eda Baldauf, who has been general manager of …

We are at the start of a new era of data protection,” said Jelinek, referring to the imminent arrival of the European General Data Protection Regulation (GDPR) in May. “The protection of individuals against unlawful use of their personal data on social media platforms will be one of our key …

In China, when officials are unhappy with a social media network, they don't spend time grilling the CEO in public. They come down hard, and fast. Bytedance, the parent company of several popular social media apps in China and the United States, has just learned that lesson after running afoul …

KAMPALA, April 11 (Reuters) – Uganda plans to slap a new tax on social media users from July to raise revenue, which human rights activists denounced as another attempt by President Yoweri Museveni to stifle freedom of expression and quash dissent to his 32-year-rule. The move is unlikely to go … …

We have seen great success in improving user experience with advanced technologies, like AI, Machine Learning and Business Intelligence. Thinking about how cutting-edge technologies can be brought into the employee benefits workflow begins with research and then moves into the actual … Read More

Stefanini—a $1B global IT provider—was present at the event, and reinforced its position that AI will play a key part in improving customer service in the … Unlike the symbolic type of artificial intelligence, this model must be trained and stimulated so that the neural networks can gather experience and … …