"Businesses are seeing early implementations that show how AI-driven solutions, like chatbots, can improve the customer experience and thereby grow businesses – so others want to follow suit," says Carnelley. "Unsurprisingly, companies offering AI products and services are growing fast," he points out … Read More

Balance between robust counter-fraud measures and positive customer experience. Balance between rigid internal controls and customer-centricity. And balance between curbing fraud losses and meeting revenue targets. Analytics is the fulcrum that can provide this necessary balance. AI is a huge cog … Read More

AI-based machine learning allows companies to collect and analyze data in real-time for a better understanding of the user's experience with a product. It provides insight and intelligence on how customers are interacting with other users and services. In other words, AI offers the perfect opportunity to … Read More

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In today's competitive market, you cannot afford to fail at providing a positive customer experience since unhappy customers will quickly go to one of your competitors and buy from them. Here are six ways you can improve customer service in your B2C business, and in turn provide a better experience …

The Moi Teaching and Referral Hospital has been rated among the three best health facilities when it comes to providing a great customer experience. The other two hospitals are Aga Khan and Gertrudes. MTRH CEO Dr Wilson Aruasa yesterday said the hospital will continue to improve its services to … Read …

Digital discovery is an opportunity for consumers to start a lasting relationship with a brand. As a result, retailers are adopting chatbots to guide the customer through the e-commerce journey with the specificity of a one-on-one interaction with a salesperson. To help consumers discover the best products … Read More

One thing I really like about the Safaricom chatbot is the emphasis on security. Unlike on other customer service-centred bots I have used where anyone with the required information, like say, a Kenya Power account number, can access critical information, the Safaricom chatbot is integrated with the SIM … Read More

BrandWizard's AI-powered chatbot can be trained to answer questions about the brand management system, and can point people to relevant parts of the brand guidelines. In helping users find the answers they need quickly, BrandWizard's chatbot frees up the Brand Team so they can focus on other, … Read More

TAMPA, Fla. (WFLA) – TAMPA, Fla. (WFLA) — The Tampa Bay Lightning will be sparking quite a thunderstorm with fans cheering them on tonight. We know there are tons of cool things happening around our area to celebrate the Bolts from the free giveaways to the fun pep-rallies. To make …