Elliott's push on social media channels such as Facebook, Twitter, LinkedIn and Instagram, as well as regular talkback radio appearances, reflects the increasing move by corporate leaders, including NAB's Andrew Thorburn, Atlassian's Mike Cannon-Brookes, RedBalloon's Naomi Simson, Visy's … Read More

Of course, that doesn't make social media an unalloyed evil. Many of us depend on Facebook, Twitter, and LinkedIn not just to stay in touch with our friends, but in order to do our jobs and advance our careers. So even though social media may be affecting you negatively–whether through …

HERMISTON, Oregon – Hermiston is one of many police departments across the nation that is upping its profile on social media. Police Chief Jason Edmiston says getting the news out quickly is a good way to keep the public informed and to nip rumors in the bud. He warns, though, …

Digital disruptions are not only accelerating improvements in business processes, but are playing a role in enhancing customer satisfaction, and even … guided by AI-powered insights to target the right opportunities to deeply automate, improve and even reimagine, both processes and experiences. Read More

Chatbots for customer service – Chatbots are bits of software that use natural language processing and machine learning to continuously learn from human interactions. This is becoming a popular tool for banks to streamline customer-facing interactions such as handling queries or directing customers … Read More

Providing timely dispatch, excellent customer service and technical advice is a crucial element in our ability to deliver great products to cyclists. This position involves working across various roles in the despatch and customer service team to ensure we serve devoted riders every day. You will be joining … Read More

Experteye has recognised Ogilvie Fleet for providing top customer service, and “putting customers first” in its annual CSI awards. Topping the 'more than 250 vehicles' category for customer service, it marks the eighth year in succession it has took home a trophy from the Experteye awards. It currently … Read More

Medicobot is a tech-enabled service that allows users on Facebook to depend on the chatbot technology to get a medical inquiry from physicians, who are specialized in different medical sectors, and ready to reply on such inquiries within an hour. “The service has received more than 6,000 medical … Read More

The company said it launched the chatbot service as more marketers experiment with chatbot services for customer service, content amplification and creative marketing campaigns. Chatbots will also be key for ecommerce companies offer shopping assistance, landing page customization and lead … Read More

Chat—whether that's apps, interfaces or bots—remains a hot topic for marketers and entrepreneurs. Increasingly fueled with artificial intelligence and complex algorithms, chat promises an opportunity to replicate human interaction a massive scale. Sometimes this works—many times it doesn't. Read More