The recognition from the Stevie Awards demonstrates that the joint Nuance and CallMiner Customer Engagement Analytics solution is providing real value for enterprises by leveraging AI to improve the customer experience and increase efficiencies,” said Tony Lorentzen, senior vice president and … Read More

And today, in the age of AI-powered marketing, how you use your customer data to improve your digital marketing can give you an edge over the competition. How? By using your knowledge of the customer to create experiences along the journey that she will value, that will keep her progressing—and … …

The Gemma Virtual Concierge provides a tailored customer experience for users. By talking to the app or device; Gemma will provide interactive access to travel advice, news and games, the internet and premium services at the destination, such as duty-free shopping and personal shopper requests. Read More

Angry customers aren't hesitant to post bad reviews or recorded conversations online, potentially affecting your reputation. Take Comcast for example, where $300 million was pledged toward an updated customer service strategy. After multiple complaints, the cable giant promised customers incentives … Read More

Stevie Awards for Sales and Customer Service are considered the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Award group organizes several of the world's leading business award programs, including the prestigious American … Read More

Ann Slaven got in touch with a story about Eir that is so bad it is almost comical. She was a landline customer of Eir – and before that Eircom and before that Telecom Éireann for about 30 years. “In 2015 I added home broadband and two mobile phones to …

Chatbots for customer service – Chatbots are bits of software that use natural language processing and machine learning to continuously learn from human interactions. This is becoming a popular tool for banks to streamline customer-facing interactions such as handling queries or directing customers … Read More

SANTA ROSA, Calif.–(BUSINESS WIRE)–VisiQuate Inc. says that Ana, its automated revenue cycle expert and data concierge, will now provide instant access to key financial metrics when users just ask her simple English questions on their smartphones, such as “What is Average Daily Cash for … Read More

The proliferation of social media and image/video streaming platforms in the United States has gained new ground and is now defined by a blend of long-standing trends and newly emerging narratives, according to a new survey by Pew Research Center. Majority of American adults now use Facebook … Read More

Snapchat Responds To Rumours It "Paid Kylie Jenner" To Post A Video Of Her Baby. 5 March 2018, 12: … Last month, it was reported that Kylie Jenner single-handedly wiped over a billion dollars off the value of Snapchat by making just one tweet. … sooo does anyone else not …