Twitter Vows To Do More For Women With #HereWeAre Oscars Ad … Join us as we say #HereWeAre pic.twitter.com/cN2Ik6bZU8 … It's all well and good for Twitter to really believe what it's saying, but it remains one of the more toxic social media environs, and plenty of people were quick …

Now that the initial Facebook frenzy has simmered down, the changes to the news feed algorithm are becoming clearer to define and easier to navigate — great news for small businesses aiming to build and maintain their social media presence. More recently, Facebook's fourth-quarter earnings call … Read More

Carolyn Everson, Facebook's vice president of global marketing solutions, regularly sends out video messages to communicate with the company's internal ad-sales teams. But in mid-February, Everson did something unusual: She recorded a video for clients explaining what Facebook was doing to … Read More

This week Facebook is launching an advertisement campaign in the Netherlands aimed at teaching Dutch Facebook users how to recognize fake news. Ads with tips on how to do so will appear on the social media platform itself. Facebook aims to reach "as good as all Dutch people who have … …

With more and more customers adopting digital channels, virtual customer assistance are being implemented to handle customer requests on websites, mobile applications, social networks and consumer messaging applications. This development is supported by improvements in machine learning, … Read More

… wheels for shipping to customers. • Ensuring timely despatch of customer orders including picking, packing and shipping. • Receiving in deliveries and assisting with warehouse organisation • Discussing technical questions and service topics with customers by phone, social media, live chat and email. Read More

As the leading online sign up service for event and volunteer management, more than 77 million people visited SignUpGenius in 2017. The company's support team ensures a smooth experience for customers, answering questions on social media, through email, chat and phone and reflecting the … Read More

Kobe Bryant won an Oscar on Sunday night for his short film, Dear Basketball, and received a range of reactions on social media. While NBA players praised and congratulated the retired Laker, there were many who found his win hypocritical considering Bryant was arrested and charged with sexual … Read More

The ins-and-outs of social media can seem like an overly complex ecosystem of hashtags, photos and conversations. To gain a strong presence through it all can seem impossible, but the Philadelphians quoted in this story say they've built their platforms by following a few rules. Here's their top advice … Read …

Followers on social media are a lot like links in the SEO world. It's not so much about the number as it is the quality. To get these followers, don't buy them. Consistently building your social media presence, encouraging users to follow your page for special discounts or VIP offers, …