Facebook says it mistakenly asked users for views on grooming
In today's episode of 'wtf was the tech industry thinking', Facebook has been caught asking users if they think it's okay for an adult man to ask a 14-year-old girl for “sexual pictures” in a private chat. The Guardian reported that Facebook ran the survey on Sunday asking a portion …
Theresa May mocked on social media for delivering her speech looking like she was ‘stuck in a …
THERESA May's major housing speech was widely mocked on social media today after she was accused of looking like she was “stuck in a chimney”. The Prime Minister found herself on the end of multiple jokes on Twitter after appearing in front of a naff fake brick backdrop – not …
New venture aims to combat “fake news” on social media with warning labels
A recent study reveals nearly half of adults in the U.S. sometimes or often use social media as a news source. But both Facebook and Twitter acknowledged that Russian propaganda reached millions of Americans through their platforms around the 2016 election — 126 million on Facebook alone. Read More
Chinese social media platform WeChat reaches 1 billion accounts worldwide
Chinese social media network WeChat, which is used for everything from chatting with friends to booking travel and making payments, has reached 1 billion user accounts globally, reports the Financial Times. The sheer number of accounts demonstrates the app's dominance, though it's important to … Read More
Businesses relying upon AI, big data for digital disruption
New research has revealed organisations are ranking digital technologies a top priority to business and customer service success, including big data and artificial intelligence (AI). Infosys carried out global research to identify how enterprises are paving their way through digital disruption, to improve … Read More
Luminoso Announces $12.6 Million Series A1 Financing
Luminoso, the natural language company that provides AI-powered customer insight, today announced the closing of a $12.6 million series A1 funding round. … Marketing and customer experience executives can make more informed business decisions by thoroughly understanding the Voice of the … Read More
Luminoso Raises $12.6M in Series A1 Financing
Led by Adam Carte, CEO, and Catherine Havasi, CSO, Luminoso leverages artificial intelligence (AI) and natural language understanding (NLU) to enable companies to streamline their contact center processes, monitor brand perception, and optimize the customer experience natively in 13 languages, … Read More
Customer Experience VS Customer Service VS Customer Care
That said, more companies are taking customer experience seriously. But what about customer service, and what is the difference between customer service and customer care? The truth is there are a lot of ways to care for and interact with customers, but these three things don't mean the same thing … …
Annapolis based Customer Service Experts celebrating 25 years
Customer Service Experts (CSE), the leader in airport customer service development, celebrates twenty-five years of partnering with organizations to design strategies and provide resources to create innovative, customized service culture initiatives which deliver exceptional customer experiences and … Read More
Sonic Foundry’s revamp of customer service under CEO Gary Weis helps it regain footing
Gary Weis, CEO of Sonic Foundry, had the technology right, but it was being dogged by lackluster customer service. At Sonic, which provides solutions, including software, to capture and play back all forms of video presentations, average wait times for customers calling in were nearly half an hour and … Read …