Carl's Jr. honors fans on social media with Thickie Award. Fox News. Facebook; Twitter; Flipboard … named for Carl's Jr.'s iconic Thickburgers. The awards show was created to honor hamburger fans in ten social–media focused categories like Best Food Selfie, Best Carl and Best DM (direct message). Read More

“AI is being considered for every function within organizations, from operations to marketing and customer experience, to finance and forecasting,” said Elspeth Murray, associate dean of MBA and Masters Programs at the Smith School of Business. “But the challenge is bridging the power of technology … Read More

Data and analytics leaders are fueling digital transformation, creating monetization opportunities, improving the customer experience and reshaping industries. The Gartner Data & Analytics Summit provides the tools to build on the fundamentals of data management, business intelligence (BI), and … Read More

Data and analytics leaders are fueling digital transformation, creating monetization opportunities, improving the customer experience and reshaping industries. The Gartner Data & Analytics Summit provides the tools to build on the fundamentals of data management, business intelligence (BI), and … Read More

5) Localized customer service, with multilingual support. “For e-tailers, when the product leaves their warehouse, they pretty much want to be done with it,” Folayan added. “They want forwarders to help handle customer service.” They don't want to deal with international numbers or foreign accents, … Read More

After an exploration of some of Denver's coziest wine shops, the takeaway is: Go small. Tiny bottle shops offer a delightful shopping experience, quaint ambience and unparalleled customer service. Owners and staff are friendly and knowledgeable and forge long-term relationships with returning … Read More

The focus on customer experience in the fiscal 2019 budget proposal builds on the previous administration's efforts. Those included launching the U.S. Digital Service to bring more than 200 talented technologists from the private sector to help agencies improve government services, and recognizing … Read More

Conversational AI is becoming increasingly common on different interfaces for an ever-expanding variety of purposes. Lately the buzz around chatbots has focused on their use in customer service, particularly within the retail industry. However, a new application for them is in the non-profit and … Read More

Chances are you've experienced AI chatbots before if you've ever returned an item on Amazon, or dealt with cable companies online, or tried to book a hotel room from their website. You might even be sick of them. But a new trend is starting to emerge; the development of psychological …

Sydney, Australia. Local Knowledge Property Group today announced the launch of its AI chatbot solution Ding and the use of technology to refine and reinvent the various industry including the buying, renting, selling, building or managing residential and commercial properties. With its entrepreneurial … Read More