Last night, Twitter aired a 90-second commercial during the Academy Awards, featuring an original poem written and performed by Denice Frohman, interlaid with a montage of women, ranging in age from their 20s to their 80s, including Hollywood heavyweights like Ava DuVerney and Issa Rae. Read More

A spam campaign ran rampant Sunday night and Monday morning on Twitter, targeting celebrities who tweeted about the Academy Awards. These bot accounts are pretending to be the celebrity, with account names like @JordanPeele__ and GaIGadot____. They're gaining attention by replying to the … Read More

Facebook's ever-changing opinion on which content it will boost in its News Feed is, well, changing yet again. After the company announced only a few months ago that it would de-emphasize content from publishers and brands, meaning news organizations would likely see their Facebook traffic … Read More

Matthew Henick is exiting his post as head of BuzzFeed's entertainment studio to join Facebook's media partnerships team. Facebook has hired Henick as head of content planning and strategy, media partnerships. Henick will report to Nick Grudin, Facebook's VP of media partnerships, and is relocating … Read More

This move by Facebook helps to accelerate the change. HSTS or HTTP Strict Transport Security, is an HTTP header that, once downloaded by an internet user, forces all connections with that site to be made securely, via HTTPS. Typically, you'll see a website add the HSTS header and then add …

Through this partnership, the CallMiner Eureka Voice of the Customer analytics platform has combined with Nuance's Professional Services team to reveal insights from automated analysis of communications across channels – calls, chat, emails, texts, social media, surveys, and more. Key impacts of … Read More

“We alert our customer care team and they get in touch,” Weis told FierceCEO. The sentiment is, if a company has lousy customer support, it doesn't really matter how good the product is, especially when bad customer support can lead to negative posts on social media, decrease in sales and …

What models of customer service are they exposed to, and how has that service shaped their expectations? “You can't build a strategy in isolation,” Maimaran says. Today many firms have robust digital and social-media presences that make it easy for customers to find information and ask questions … Read More

The Interior Department has more than 1,500 social media accounts and needs to be able to manage them all through one central portal. Interior has a large social media presence through its many components. The National Park Service alone manages 45 percent of the federal government's Instagram … Read More

Not for the first time, Jeff Bezos, Eric Schmidt and Tim Cook are experiencing the power of social media activism. The respective heads of Amazon, Google and Apple are getting pressure via gun-control advocates on Twitter to stop streaming NRA TV in the wake of the Marjory Stoneman Douglas High … …